UCLH is committed to delivering top-quality patient care, excellent education and world-class research.
We will:
- Take pride in caring for our patients as individuals;
- Provide equal access to all our patients;
- Be open and approachable to all;
- Deliver high quality outcomes in partnership with others;
- Value the contribution and develop the potential of all our staff;
- Be responsible and accountable for all we do.
Our values are based on those of the NHS which are embedded in the NHS Constitution.
We also have a service commitment to guide our staff in their work.
Delivering top-quality patient care, enabling staff to fulfil their potential and meeting the demands of the challenging financial climate are all among the Trust’s ‘top ten’ objectives for 2011/12. All of our objectives are designed to help us achieve our vision to deliver. ‘top-quality patient care, excellent education and world class research’.
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Deliver excellent clinical outcomes |
Improve performance on hospital mortality
Reduce avoidable emergency readmissions
Achieve 100% participation in national and locally mandated clinical audits |
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Improve patient safety |
Reduce infections, including MRSA, Clostridium difficile, MSSA, e-coli, surgical site and central venous line infections
Reduce numbers of blood clots
Eliminate hospital-acquired pressure ulcers and significantly reduce patient falls. |
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Deliver high quality patient experience |
Enable patients to manage their appointments easily and with confidence
Achieve patient experience results in the upper quartile in the national inpatient survey
Improve patient experience for cancer, maternity and outpatient services. |
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Build strong relationships with GPs |
Improve the patient pathways of five key conditions, as agreed with GPs.
Improve the timeliness and quality of discharge letters to GPs
Make it easier for patients and GPs to contact hospital staff. |
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Achieve sustainable financial health |
Achieve agreed income, expenditure and cash targets
Deliver service line management/reporting and patient level costing
Replace the existing financial management system by mid-2012/13 |
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Deliver cost savings through the Quality & Efficiency Productivity (QEP) Programme |
Deliver QEP savings in 2011/12
Develop and implement a plan for long-term productivity and efficiency savings
Rationalise corporate and clinical support services across UCL Partners |
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Develop R&D and education through UCLP |
Get the UCLH clinical research facility running at full capacity
Achieve re-designation as a comprehensive biomedical research centre
Implement a leadership staff college. |
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Develop and enable staff to maximise their potential |
Reduce stress in the workplace and set a zero tolerance towards violence against staff
Aim to appraise all staff and double mandatory training compliance by the end of the year.
Ensure that all staff roles are fit for purpose and affordable |
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Deliver wait times in line with contract
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Deliver patient waiting times agreed with commissioners
Deliver standards for timeliness and quality of care in A&E
Meet the cancer waiting time targets |
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Develop clinical services within available resources |
Succeed in our bid for proton beam therapy
Improve care for cancer patients by redesigning pathways and commissioning the Cancer Centre
Progress plans for phase 4 development |