New, secure email addresses for UCLH 

26/11/2012 00:00 

UCLH has launched a pilot project to create secure email addresses for each service within the Trust.

This project is part of the GP Relationship Programme and is a direct result of feedback from GPs who requested direct email contact with departments. The email addresses are being rolled out for non-urgent, non-patient specific queries in the first instance and will be monitored regularly to keep response times within two working days.

The new email addresses are:

 Respiratory Medicine/Sleep Service
 Clinical Pharmacology
 Medicine for the Elderly

If the member of staff receiving the email feels that it may take longer than two working days to respond, they have been briefed to communicate this to the GP and keep them informed of progress. The overall aim is to allow GPs to send queries directly to the service and get a response in a timely manner.

The email addresses are being set up in phases and the first department to roll out a range of email addresses across its services is Medical Specialties. Other departments will follow in the next stages of rollout. The following email addresses went live at the beginning of the month.

Contact: Ayomi Upadhya, project manager, GP relationship programme,, 020 3447 9878.