What our patients say about us 

01/08/2018 00:00 

UCLH has continued to achieve excellent results in the National Inpatient Survey, with patients rating their overall care as 8.3 out of 10 - the top score amongst our London peers for the second consecutive year.

Almost 500 people who were inpatients in July 2017 completed the questionnaire. Their answers were analysed by the Care Quality Commission and the results were published in June 2018.

Overall patient experience at UCLH is great, we have maintained our good performance in a number of areas and seen particular improvements in questions around bringing medication from home.

Taking into consideration the earlier Picker results and ongoing feedback from patients and staff, UCLH will continue to make improvements in the following areas for 2018/19: help with meals, planned admission dates changed by hospital, waiting a long time to get a bed on a ward and improvements to discharge including patients knowing what would happen after leaving hospital.

Patients were invited to complete the 2018 inpatient survey last month.

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GP communications
2nd floor central
250 Euston Road
London NW1 2PG

General enquiries
Telephone: 020 3447 9083
Email: UCLH.gpqueries@nhs.net

GP web app:
Telephone: 020 3447 9000

GP enquiry lines and web app:
Call UCLH services direct from your smart phone or tablet: www.uclh.nhs.uk/mobile

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