Referring to services at UCLH 

We aim to make it as easy as possible for those referring to services at UCLH. In line with national Department of Health priorities, we ask all those referring from primary care to any of our hospitals to use NHS e-Referrals wherever possible.

However, for certain specialised services, NHS e-Referrals may not be available. In these cases, we accept written referrals. Guidance about the information we require to process written referrals efficiently can be found here. Some services also have their own specific referral forms. For a detailed list of UCLH service which accept referrals outside the NHS e-Referrals system, please click here.

  • Click here if you are looking for names and contact details of our consultants
  • Click here if you want details of our services
  • Click here if you are searching for urgent referral contact details for our key services

Other useful links:

When referring patients to UCLH please ensure the following information is included:

  • Full practice information including full postal address, surgery practice code, safe haven fax number and email address
  • Patient’s full name and contact information
  • Patient’s daytime and evening contact numbers
  • Patient's email address
  • NHS number
  • Hospital number (if known)
  • Diagnostic test results
  • Relevant medical history
  • Any evidence of susceptibility to hospital-acquired infection 

Inter-provider transfers

If you are a:

  • Consultant at another trust
  • Health professional working at a referral management centre
  • GP with special interest working in intermediate care
  • Dentist working at a community dental service
  • Nurse practitioner working in secondary care
  • Allied health professional working in secondary care

We will need extra referral information from you for us to be able to treat your patient within 18 weeks:

  • All referrals should be followed by an inter-provider administrative minimum data set form (MDS form). This tells us when you first received the referral for this patient and whether they have received first definitive treatment from you, which enables us to then treat the patient within the referral to treatment timescales.

Referral to treatment (RTT) targets

The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer them a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. The maximum waiting times are described in the Handbook to the NHS Constitution.

To help us achieve this:

If you are a general practitioner or dentist:

  • Use the NHS e-referrals service (formerly choose and book)
  • Please outline to your patient that the time from referral by you to their treatment will be no more than 18 weeks. Ideally, your patient should be prepared to attend outpatient appointments, diagnostic tests and admission to hospital for treatment within this time.
  • If your patient is going away for two or more weeks consider referring them on their return, if their condition is not urgent
  • Patients that make themselves unavailable within the timeframes or do not attend their appointments will be discharged back to your care.
  • Please make your patient aware that if they miss their appointment they will be discharged back to your care.