Repairs and battery replacement 

Important notice

Medicines and Healthcare products Regulatory Agency (2016). Regulator issues urgent warning over defective hearing aid batteries

Our centres are open for drop-in repairs at the following times.

No appointment is necessary.

Please note: These times are subject to staff availability and are closed on bank holidays. 

Ear mould impressions can be taken during the repair clinics on Monday (pm), Thursday (pm) and alternative Tuesday morning (2nd, 3rd and 4th Tuesday, clinics are not held on the 1st and 5th Tuesday) at the RNTNE Hearing Aid Centre. This is subject to staff staff availability. 

RNTNE Hearing Aid Centre

Monday

2pm – 4.30pm

Tuesday

9.30am – 12.30pm

Wednesday

2pm – 4.30pm

Thursday

2pm – 4.30pm

Friday

9.30am – 12.30pm

 

Edgware Community Hospital

Monday

09.15am - 12 noon and 2pm - 3.30pm

Friday

09.15am - 12 noon and 2pm - 3.30pm

 

Finchley Memorial Hospital

Tuesday

09.15am - 12 noon and 2pm - 3.30pm

Wednesday

09.15am - 12.00pm

Thursday

09.15am - 12 noon and 2pm - 3.30pm

Batteries

Batteries are provided, as long as you bring the brown battery issuing book with you. Batteries are free of charge to NHS hearing aid users. You could also send a relative/friend to collect them on your behalf, as long as they bring your brown book. Alternatively, you can post your battery book in and the batteries will be posted back to you.

Lost, damaged and stolen hearing aids

If you lose your hearing aid there is a charge of £30 per hearing aid for it to be replaced. If the hearing aid is lost again, the full cost of the hearing aid will be charged. If you are in receipt of certain benefits, such as pension credit or housing benefit, please bring proof and the aid may be replaced free of charge. If your aids were stolen please bring proof of the crime reference number.