Pharmacy homecare 

What is homecare?

UCL Hospitals are trying to improve patient experience by decreasing long waiting periods for collection of medication.

The hospital has engaged the services of external homecare companies to deliver your medicine to you.

The company only deliver with your prior approval directly to your home or work address, on a prearranged date. Where appropriate Homecare also provides nurses who come to your home to help you get started with some of your medication.

The service is managed by the pharmacy homecare team along with your consultants, specialist nurses and pharmacists throughout the hospital.

The benefits of homecare include:

  • Not having to wait at the hospital pharmacy to collect your medicines
  • No need to carry heavy bulky medicines home
  • Avoid travelling to hospital every month to collect your repeat medication
  • Cost-effective for the NHS

  • Who will provide my medicines / treatment?

    Homecare companies are not part of the NHS but are registered to provide medicines and medical treatments. The homecare provider we use will depend on which medicine or treatment you are receiving. The delivery service is discreet, safe and confidential.

    When you register for the homecare service you will receive a welcome pack from the homecare service provider. This will explain who they are and what they do. They will also arrange a convenient time to deliver your medication. Please see contact details below if you need to re-schedule a delivery.

  • List of home care providers

    HEALTHCARE AT HOME

    Phone

    0333 103 9499

    Website

    www.hah.co.uk

    Opening Hours

    Monday to Friday 8am – 6pm

    Saturday/ Sunday/ Bank holidays

    8am – 4.30pm

    LLOYDS PHARMACY CLINICAL HOMECARE

    Phone

    0345 263 6123

    0345 263 6115 (urgent queries)

    Website

    www.lpclinicalhomecare.co.uk

    Opening Hours

    Monday to Friday 8am – 6pm

    Out of hours service available – call urgent number

    ALCURA

    Phone

    0800 980 0686

    0160 443 3500

    HIV patient service

    0800 012 1551

    0160 443 3574

    Website

    www.alcura-health.co.uk

    Opening Hours

    Monday to Friday 8am – 6.30pm

    Saturday 9am – 1pm

    POLAR SPEED

    Phone

    0800 783 3178

    0800 056 4956

    Website

    www.polarspeed.com/service/home-delivery/

    Opening Hours

    Monday to Friday 8am – 6pm

    CALEA

    Phone

    0800 121 8300

    Website

    www.calea.co.uk

    Opening Hours

    Monday to Friday 8am to 6pm

    B BRAUN

    Phone

    0800 840 5503

    Website

    www.bbraun.co.uk

    Opening Hours

    Monday to Friday 8.30am – 5.30pm

    Out of hours service available

     

    BAXTER

    Phone

    0172 784 9720 (24 hour free phone)

    Website

    www.baxterhealthcare.co.uk

    Opening Hours

    24 hours, 7 days a week

     

 Homecare provider contact details

Please contact the Pharmacy Homecare team if you have less than 14 days’ supply and have not heard from your homecare provider or have been unable to get through to them. You can contact the pharmacy homecare team by the following means:

  • Office direct line: 0203 447 5650 (Monday to Friday – 9am – 5pm)
  • Via switchboard: 0203 456 7890 – Ext 75650

 Useful links