Support and information specialists in the Living Room 

We understand that being affected by cancer or haematological condition can cause lots of different feelings and emotions. Whether you’re a patient, family member, friend or carer, we’re here to support you and talk things through. We believe that with the right support and information, at the right time, you can better manage your condition and the impact it has on your life.

We are a team of healthcare professionals who provide emotional support, information and practical advice. We want you and those around you to feel listened to, understood and informed. You can talk to us in confidence about anything you may be worried about or need information on.

  • Here are just some of the things we provide:

  • Time to talk

    Whatever it is you feel you need to talk about, from coping with your emotions, to talking to children or those close to you, we’re here to help.

    We also have a private space to talk if you need it.

  • Practical support

    We offer practical support to you and those who support you about financial concerns and work. If we can’t help, we can direct you to our welfare and benefits team, or local services.
  • Information

    We have a range of leaflets and booklets about cancer types, haematological conditions, tests and treatments, living with and beyond cancer, work and finances, and many other topics. If we don’t have what you need, we will show you where you can find it.
  • Wellbeing programme

    We offer a wellbeing programme for people affected by cancer which includes workshops, courses and events. The programme is designed to help you and those close to you cope with the impact cancer can have on your life. These activities are often a good opportunity to meet other people going through something similar to you.

    If you are a haematology patient, there is a wellbeing programme available to you as well – please see our Guide to the supportive services for red cell haematology patients.

  • A place to sit and gather your thoughts

    You are welcome to come in and have a cup of tea while you wait for your appointment or gather your thoughts before going home.

We can also direct you to other types of support you may need – whether that’s complementary therapy, wig advice, diet advice, welfare and benefits advice, or psychological and emotional care.

You can find us in the Macmillan Support and Information Service. Our support and information specialists are available to see visitors as soon as possible from 9.30 to 4.45pm. You don’t need an appointment to visit us – just drop in and we’ll do our best to see you as soon as we can. If you prefer, you can call us on 020 3447 8663 or email us on

  • Thank you so much. For listening and understanding.

  • Time to sit, gather thoughts, with a cup of tea. It feels safe here. The team are around if and when you need them. It is a wonderful space.

  • I was in shock, looking for information... I came in and spoke to a specialist. It was the start of something incredibly supportive.

  • Great to have a place to simply ‘be’ and feel like I can just talk if I want to or not. Thanks for being so caring.

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