Contacting University College Hospital about your appointment 

It is important for your treatment that you attend your scheduled appointment at University College Hospital.

Where possible, appointments will be offered using remote services such as a video or phone consultation. If you need to come in, please use private transport if at all possible. If you need to use public transport, please make sure you use a face covering during your journey.

If your appointment is more than 24 hours away, please change or cancel it by using the online form below or calling us on 020 3456 7014.

If your appointment is within the next 24 hrs please call us on 020 3456 7014.

If you have any non urgent queries regarding your appointment or our services please email us at and we will respond to you within 72 hours.

Please ensure your hospital number is included in the message box below to help us change or cancel your appointment quickly.

 Change or cancel your appointment at a different hospital:

 Contact details

University College Hospital
Outpatients Contact Centre
Ground Floor North
250 Euston Road

Telephone: 020 3456 7014


 Patient appointments telephone reminder service

The patient reminder service is a voice and text reminder service that will notify you via telephone seven days before a scheduled appointment.

You will then be able to confirm whether you are attending and will be given the option to change or cancel your appointment. If you need to rearrange your appointment during business hours (Monday to Friday between 9am and 5pm) you will be given the option of being transferred to a patient service representative who will change your appointment to a more convenient date. If this takes place outside these hours, you will be called back by a patient service representative the following day to rearrange your appointment. The reminder service is open 10am - 8pm, Monday to Saturday.

If we are unable to contact you directly the system will send a text reminder to your mobile telephone giving a unique reference number and a telephone number to call to confirm or rearrange your appointment.

If you do not wish to receive voice and text messages relating to your appointments, please complete our opt-out form and email it to