The Patient Advice and Liaison Service (PALS) at UCLH was one of the first to be established. Now every Trust in the country has a service like this.
We know hospitals are large, complex organisations which can be confusing at times.
The Patient Advice and Liaison Service (PALS) provides impartial advice and assistance in answering questions and resolving concerns that patients, their relatives, friends and carers might have accessing the NHS services provided by UCLH.