Help and support 

If you need information about our services, our Patient Liaison and Advice Service (PALS) acts as a point of contact in the Trust.  PALS are also there if you have a problem and would prefer to discuss it in confidence with someone not directly linked to your care.

Click here for more information on PALS click here.

The Chaplains are a multi-faith/multi-denominational team offering spiritual and pastoral care to all patients, staff and visitors throughout University College London Hospitals NHS Foundation Trust.

Everyone is welcome to use the Hospitals’ chapels

All are open at all times (24 hours a day, seven days a week, 365 days a year) for private prayer and quiet; there are regular services in each.

The main Chaplaincy Office is on the ground floor, in the podium of University College Hospital.

You can contact the chaplaincy team at any time the Church of England, Roman Catholic and Free Churches Chaplains provide 24-hour emergency cover (including all public holidays).

Click here for information about our Chaplaincy service.


  • If you have any concerns about your care...

    1. Talk with your ward Sister or Nurse in charge
    2. Talk with your Matron
    3. Contact PALS on 020 3447 3042
    4. If you still have concerns about your care or safety, please call our dedicated 24 hour helpline to talk with a senior nurse: 07930 610 108 or 07930 608 238