Outpatients 

Coronavirus COVID-19 information for patients and visitors

The latest information about UCLH and the COVID-19 outbreak, including information for visitors, is available on this webpage.

Due to the increasing numbers of cases of coronavirus across the UK, we are trying to reduce the number of people coming into the hospital. Please check the latest information before coming to the hospital.

Changes to Outpatient appointments

We will contact you to change your appointment to a telephone or video appointment or to inform you if we need to reschedule or postpone your planned visit.

If you need to rearrange your appointment, please phone the number listed on your appointment letter to let us know.

Some clinics may be able to offer you a video consultation. If you’ve been offered a video clinic, please visit this webpage for more information about outpatient video clinics and how you need to set this up.

Prescriptions and collection/delivery of medicines

During a telephone or video clinic, your doctor will discuss any changes to your prescription and will tell you how to get hold of your medicines and which pharmacy to contact. After your telephone or video clinic, you will need to contact the relevant pharmacy as discussed with your doctor to confirm your prescription and arrange for your medicines to be collected or delivered. As this is a new way of working for us, please bear with our teams as we streamline the process. You’ll find the contacts for all our pharmacies on this wepage.


Guide for outpatients

We hope this information helps you to prepare for your visit as an outpatient at UCLH.

Outpatient information leaflet

This is a brief guide for patients coming to University College Hospital for the first time.

Click here to read about MRSA screening at UCLH

Patient appointments telephone reminder service

The patient reminder service is a voice and text reminder service that will notify you via telephone seven days before a scheduled appointment.

You will then be able to confirm whether you are attending and will be given the option to change or cancel your appointment. If you need to rearrange your appointment during business hours (Monday to Friday between 9am and 5pm) you will be given the option of being transferred to a patient service representative who will change your appointment to a more convenient date. Outside these hours, you will be called back by a patient service representative the following working day to rearrange your appointment. The reminder service is open 10am - 8pm, Monday to Saturday.

If we are unable to contact you directly the system will send a text reminder to your mobile telephone giving a unique reference number and a telephone number to call to confirm or rearrange your appointment.

If you do not wish to receive voice and text messages relating to your appointments, please complete our opt-out form and email it to uclh.appointments@nhs.net

If you would like to change or cancel your appointment now, please use our online form. 

  • Video information for people with learning disabilities and autism

  • Visiting Outpatients at University College Hospital

    This short video guide for patients with learning disabilities and their carers attempts to explain what one can expect when attending the outpatients department at University College Hospital.
     
     
  • Visiting University College Hospital at Westmoreland Street

    This short video guide for urology patients with learning disabilities and their carers attempts to explain what one can expect when attending the outpatients department at University College Hospital at Westmoreland Street.
     
  • Visiting the Royal National Throat Nose and Ear Hospital

    This short video guide for patients with learning disabilities and their carers attempts to explain what one can expect when attending the outpatients department at the Royal National Throat Nose and Ear Hospital.
     

 Outpatients accessibility information