Facilities 

Patientline

The UCH site has a Patientline entertainment system with a telephone, radio, television and internet link at the side of some beds. Patientline Freedom cards can be purchased from the yellow vending machine which is located on most floors at UCH.  Minimum card purchase is five pounds for 24 hours of access.

Hospital radio

Citybeat community radio broadcasts to patients at UCLH. Staffed entirely by volunteers, the station provides an invaluable source of entertainment and information by combining popular music, intelligent conversation and details about essential patient services. 

Shops

  • University College Hospital: The shop is located on the ground floor in the main entrance and sells a variety of items including toiletries, daily papers, magazines, confectionary, snacks and stamps.  
    Opening hours: 7am-8pm Mon-Fri; 7.30am-8pm Sat; 7.30am-8pm Sun.  There is also a trolley service, provided by volunteers which visits the wards each day between 9am-2pm each day with shop items including newspapers.
  • National Hospital for Neurology and Neurosurgery: There is no shop available in the hospital, but there are shops, including a newsagents, close to Queen Square.  
  • Heart Hospital: The shop is located in main entrance corridor on the ground floor. Opening hours: 8am-5pm Mon-Fri.

Restaurants and cafés

  • University College Hospital: The café is located on the ground floor.  Opening hours: 7am-8pm Mon-Fri; 8am-5.30pm Sat & Sun.  There are also vending machines available 24/7.
  • National Hospital for Neurology and Neurosurgery: The hospital restaurant is on the lower ground floor. Opening hours: 7am-8pm daily.  Vending machines are located throughout the hospital. Visitors are welcome to use the coffee shop located on the ground floor of the adjacent Royal Hospital for Integrated Medicine, which is open from 8am-4pm daily.
  • Heart Hospital: The restaurant on the ground floor is open 8am-7pm Mon-Fri. There are also snack bars and vending machines. 

Visitor information

Visitors are very welcome but we ask that they are considerate in their visiting times and behaviour for the comfort of all patients. Most wards have long visiting hours, but some do not allow visiting between 12.00 and 2pm when patients are eating lunch. It is always best to check times with your particular ward. If normal times are difficult for your visitors, please speak to the nurse in charge who will arrange alternative times. Visitors to all wards are limited to two at a time.

Children under 12 years old may only visit patients if the nurse in charge gives permission and should be accompanied by an adult.  The number of visitors you can have at any one time varies from ward to ward. 

Seriously ill patients may be visited at any time and we can arrange for close relatives to stay overnight. Please ask your nurse about this.

Flowers - due to the risk of infection, some wards (i.e. critical care , and all inpatient wards at the National Hospital for Neurology and Neurosurgery) do not allow cut flowers or plants. Please check if flowers are allowed on the ward you are visiting.

Mobile phones – you can use mobile phones in the hospital but they must be switched to silent or ’meeting’ mode when used on the wards. Please be considerate when using your mobile phone; we ask that your visitors leave the ward area to make or receive calls.

Click here to see more information for visitors.

Security

At UCH, the EGA Wing and the National Hospital for Neurology and Neurosurgery you must use an entry phone buzzer at all times to gain access to the wards.   Wards at the Heart Hospital have open access but there is a 24 hour security service at reception which monitors all visitors to the hospital.  You must always tell a member of staff if you are leaving the ward.  UCH has a CCTV system throughout the hospital and there is a baby tagging system in our maternity areas.

Shop
Canteen