Official launch of Trust values 

28/06/2012 00:00 

UCLH celebrated the launch of its new values yesterday emphasising that safety, kindness, teamwork and improving should be at the heart of all we do – to make our hospitals the best place to work and be treated.

Frank Dobson MP for Holborn and St Pancras, helped launch the new values

During an event at the UCH atrium, a new and uplifting DVD explaining the importance of the values was showcased. It features our new Value Champions, Trust staff who have been nominated as the best examples of how to live the values during the working day.

Members of the public, governors, staff and other guests heard how around 1,500 staff and patients have been involved in the process of defining what embodies the very best of UCLH.

Chairman Richard Murley said: “We want to make sure the whole of our hospitals are living to the same philosophy, the same values. 

“It comes out of a strong desire not just to offer the very best outcomes to our patients- making them feel better where possible - but to offer the best quality  care in the broadest possible sense and the best experience possible for staff and patients.”

Frank Dobson MP for Holborn and St Pancras, who launched the values, spoke about their importance –from personal experience. He said he had undergone two knee operations, a hernia operation and open heart surgery at UCH and recognised how vital it is to make patients feel relaxed and comfortable.

He added: “The hospital has a phenomenal reputation for its technical merit and the best survival rate of any hospital in the country. This is about trying to add to that technical merit: showing courtesy, making people feel welcome.

“I am really very proud to be here and it has always been a sense of pride to me that the hospital is here. I hope you go from strength to strength. You are certainly starting from a position of strength.”

Katherine Fenton, chief nurse, said:” We are known world wide for our fantastic outcomes but we also want to be known worldwide for our great staff and patient experience. The two are inextricably linked…we need to be in the moment every single minute of the day and know the impact we are having on others… the values are not just words on paper they are  the beginning of a long journey at UCLH. If any organisation can make it happen -  UCLH can.”

Staff, patients and the public help launch the values

Workforce director David Wherrett said UCLH needed to build the values and behaviours into our ways of working.

He added: “This is a small document which has taken an awful lot of work to deliver. More than 1,000 people have had a lot of input into a short set of words. We need to build these values and behaviours into how we recruit over 1,000 people a year, develop 7,000 members of staff a year and how we appraise and give feedback to one another. "
The chairman concluded the event by thanking UCLH Charity for funding the Making a Difference campaign.


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