CQC praise for Jubilee ward 

28/06/2013 00:00 

Jubilee Ward has received a glowing report following a recent inspection by the Care Quality Commission (CQC) into five key indicators on safety and quality.

jubilee ward cqc

Following a routine inspection in April, the CQC concluded the Jubilee Ward – a UCLH service at St Pancras Hospital - met the standards for: respecting and involving people who use the services; their care and welfare; cleanliness and infection control; staffing; and assessing and monitoring the quality of service provision.
Click here to view the report.

The inspectors reviewed treatment records and spoke to six patients who were "very positive" about their experiences. 'Excellent. Tip-top. Top class'  'the ward is very clean', 'the nurses are nice' were just a few of the patient comments recorded.
Jubilee Ward provides care for up to 17 patients who are medically stable and are awaiting discharge or transfer to other services. It opened its doors in January 2013 to ease the pressure on acute beds in the University College Hospital tower as part of the UCLH's Flow programme.
The ward is led and managed by matron Josie Gladney, ward sisters Sharon Lynagh, Rebecca Maud and Cliona Curran and deputy ward sister Victoria Banerjee. 

Matron Josie Gladney said: "The results are testament to the passion and hard work of the nursing staff to drive though improvements in providing care to one our most vulnerable patient groups."

Initially introduced as a pilot, it will now become a permanent service.
Sharon Lynagh said: "It's a real joy to get such positive outside feedback – particularly when it is about a brand new unit built up from scratch. Everyone is delighted and it's a reflection on the hard work of colleagues in the Jubilee Ward, T7 and across the multidisciplinary team.
"We are planning to celebrate!"

Some of the CQC key findings included:

Respecting and involving people who use services
Nurses respected patients' privacy, dignity and independence when providing personal care. Patients were given appropriate information and support regarding their care or treatment. Diversity and human rights were respected. Food options are available and there is access to interpreters if required.

Care and welfare of people who use services
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Calls bells were answered promptly, choice of food was good, staff  were supportive and responsive to patients. Medical progress notes were detailed and recorded consistently and assessment notes took into account a wide range of individual needs encompassing emotional, eating and drinking requirements and on-going support needed.

Cleanliness and infection control
Clean, hygienic environment with effective systems in place to reduce the risk and spread of infection.

There were enough qualified, skilled and experienced staff to meet people's needs.

Assessing and monitoring the quality of service
Effective system is in place and there is evidence that learning from incidents/investigations led to appropriate changes being implemented.
For initial advice on referrals to Jubilee Ward contact the integrated discharge team at University College Hospital on 07892 147773 or 07852 220066.


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