Emergency patients can charge their phones thanks to consultant Dipak Mistry 

03/02/2016 00:00 
Patients at UCLH’s Emergency Department can now charge their phones on-site thanks to a suggestion from one of its consultants.

Dipak Mistry, consultant in emergency medicine, proposed the idea via UCLH’s staff suggestion scheme.

He was backed up by UCLH patients, many of whom had requested mobile phone charging in emergencies. The idea was brought to life by Hannah Miller and the patient experience team, who worked together with Procurement to source three mobile phone charging stations, operated by Charge Point.

Each unit gives patients 30 minutes of free mobile phone charging.  They have been installed on a three-month trial basis and are located in the Emergency Department waiting area, the Urgent Treatment Centre and the Acute Medical Unit.

Dipak says: “It’s so important for patients to stay connected to their families and friends whilst they wait for treatment. Making phone chargers available is a simple yet very effective way to help this happen.”

Hannah Miller, project support coordinator, Patient Experience, said: “It’s small things like this that make such a huge difference to patient experience.”


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