How friends and family rate UCLH 

30/07/2013 00:00 

UCLH is the third best teaching hospital in London, according to new data from the NHS Friends and Family Test (FFT) survey.

How friends and family rate UCLH

It asks patients throughout England if they would recommend the ward to their nearest and dearest based on their own experience.  Patients are asked: ‘How likely are you to recommend our ward to friends and family if they needed similar care or treatment?’ They are given six options to choose from, ranging from 'extremely likely' to 'extremely unlikely' and 'don't know'.
In June, UCLH received an overall FFT score of 70 based on 977 inpatient responses. The score is calculated as the ‘proportion of patients who would strongly recommend minus those who would not recommend, or who are indifferent’.
The national survey data comes from thousands of people who stayed in hospital overnight, or attended A&E, in April, May and June.
Sir Robert Naylor, Chief Executive of UCLH, said: "It is pleasing to see that our performance continues to be among the best in London. We have always recognised the importance of listening and responding to patient feedback and are keen to know what our patients want and how they feel about the services and care we provide – so that we can respond."
It's the first time the Friend and Family Test results have been published at a national level and is part of NHS England's commitment to transparency, openness and public participation.
Hospitals are encouraged to follow up patients’ responses with further questions about why they answered in the way they did and to give patients the opportunity to be heard.
Patient views can be used locally to highlight and address concerns much faster than more traditional survey methods. Comments and scores are rapidly available to front line staff, so practical action can be taken to address problems that concern patients.
It acts as a catalyst for hospitals to find out what patients think of their services and how they can improve them, as well as highlighting successes.
The data will also tell everyone how local services across the entire health service are performing.
The data for hospitals, wards and A&E departments is published on the NHS Choices and NHS England websites
, together with an explanation on the methodology used.
There are plans to expand the test to maternity services in October, and to GP practices, community services and mental health services by the end of 2014. It will be rolled out to all parts of the NHS by the end of March 2015.
Click here to find out more about our performance.


 Latest news

 Contact details

Communications unit
2nd floor central
250 Euston Road
London NW1 2PG

Media enquiries

Switchboard: 020 3456 7890
Media enquiries: 020 3447 7542 / 020 3447 9506

Out of hours
The normal working hours for the Communications Unit are Monday to Friday 9am – 5pm. The only media enquiries that will be answered outside of these working hours are urgent enquiries and those relating to major incidents. To access the out-of-hours service call switchboard on 0845 155 5000.

Share this story