Inpatient survey: What our patients say about us 

14/06/2018 00:00 
UCLH has continued to achieve excellent results in the National Inpatient Survey, with patients rating their overall care as 8.3 out of 10 – the top score amongst our London peers for the second consecutive year.

Almost 500 people who were inpatients in July 2017 completed the questionnaire. Their answers were analysed by the Care Quality Commission and the results were published yesterday.

Overall patient experience of UCLH is great, we have maintained our good performance in a number of areas and seen particular improvements in questions around bringing medication from home.

Taking into consideration the earlier Picker results and ongoing feedback from patients and staff, UCLH will continue to make improvements in the following areas for 2018/19: help with meals, planned admission dates changed by hospital, waiting a long time to get a bed on a ward and improvements to discharge including patients knowing what was happening after leaving hospital.

Patients will be invited to complete the 2018 inpatient survey in July.

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