New children and young patients website for UCLH 

20/12/2011 00:00 

A new website designed to take the stress out of visiting hospital for children and young patients has been launched by UCLH.

Visit our homepage for children and young patients

Visit our homepage for children and young patients

Feedback and opinions from children and young patients was crucial to the design of the site which includes films of patients in hospital talking about their experience; comments and advice from real staff and real patients, and personalised journeys through the site for patients.

The result is an interactive guide to services at UCH and the staff they might meet on their visit to University College Hospital (UCH).

The website is split into three different sections for children and young patients who have different requirements and expectations from their hospital experience: age groups: 0-6, 7-12 and 13-19.

UCLH has a dedicated team of play specialists which enables children and young people to understand their hospital experiences, through age appropriate teaching and guided play.

The team supports children and young people during invasive procedures by providing alternative focus activities and distraction. Working closely with patients they played a major role in the creation of the website which will be updated on a regular basis.

Karen Walker, UCLH matron for paediatrics, said: “Developing the new website 'with our patients for our patients' has been an amazing opportunity for both staff and current patients to work together.

“We hope we have developed a fantastic tool for children and young people coming to UCLH in the future.

“The website will mean that our young patients are better informed about what they can expect when they come to hospital. The young patients who contributed to the development of the website have been really creative and we are sure other patients will benefit from their great ideas.”

Visit our homepage for children and young patients

Example pages of the new children and young patients website

Tori Chipping, 18, is featured in a short film on the website and was involved in a focus group which helped design the site.

As a young person with Type 1 diabetes, Tori has been treated at UCLH for the past nine years. She said: “The first time I came to the hospital I was a bit anxious and I didn’t know what to expect. I think it was important for young people like me to be consulted on how the website looked and worked. I wanted to help make it easier for people in the same position as me to better understand what coming to hospital means.”

The website advises young patients and their relatives on what to bring for their appointment or stay in hospital and includes guidance from members of staff including nurses and play specialists.

Warren O’Brien, UCLH web manager, said: “Patients and their families have been involved every step of the way in the design. It was always important to us because one of the aims of the website is to familiarise children and young patients both with their surroundings and the people they will meet when they come to hospital. This helps remove some of the anxiety and worry they have and answers some of their questions before they come to UCLH.

“UCLH is a leader in care for children and young patients with conditions such as diabetes and teenage cancer and we wanted the website to reflect this.”

UCLH worked closely with Bold Creative - a youth-specific digital agency specialising in creating content for and with young people in the UK.

Martin Orton, Bold Creative managing director, said: "With a focus on capturing real stories at UCLH we've made a great leap forward in healthcare communications for young people."

 Visit our homepage for children and young patients


 Latest news

 Contact details

Communications unit
2nd floor central
250 Euston Road
London NW1 2PG

Media enquiries

Switchboard: 020 3456 7890
Media enquiries: 020 3447 7542 / 020 3447 9506

Out of hours
The normal working hours for the Communications Unit are Monday to Friday 9am – 5pm. The only media enquiries that will be answered outside of these working hours are urgent enquiries and those relating to major incidents. To access the out-of-hours service call switchboard on 0845 155 5000.

Share this story