New phones provide helping hand 

14/11/2011 00:00 

New freephone help points have been installed at the main entrance of all Trust hospital sites.

Magdalena Pena, UCH atrium receptionist

The phones provided and maintained by Infopoint, an external partner, allow users to make free telephone calls to six different services, such as Taxis, Transport for London, NHS Direct, PALS, Congestion Charging and National Rail.

The service is free, fast and easy to use and includes in-built hearing aid loop system. The units are auto-dialling, which allow the users to make free telephone calls to any of the services featured on them. It's easy to make a call by lifting the hand set, waiting for the dial tone, then pressing the button for the required service.

Oyin Ogunbiyi, facilities development project manager for Estates and Facilities, said: “This a great way for patients, visitors and staff to access a range of services commonly requested, at the touch of a button, saving time and money, improving convenience and access to services and providing added value.”

Installed and maintained at no cost to the Trust, the help points are ideally located in reception areas at UCH (atrium and A&E), EGA Wing, Eastman Dental Hospital, The Heart Hospital,The National Hospital for Neurology and Neurosurgery and The Royal London Hospital for Integrated Medicine. Where there were existing units they have been upgraded.


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