New quality report rates UCLH top in London 

15/03/2013 00:00 

UCLH is the top performing acute trust in London and among the top 20 trusts in the country for the quality of care it provides to patients according to a new report.

New quality report rates UCLH top in London

MHP Health Mandate has published the first ever overall assessment of NHS hospital quality in England, based on what matters most to people.

The Quality Index has been published as part of Quality at a glance: Using aggregate measures to assess the quality of NHS hospitals and is MHP Health Mandate’s contribution to the ongoing debate about how best to measure quality in the NHS.

Measured against 10 standards, which include infection rates, surveys about patient experience, waiting times and outcomes, UCLH was in the top 20 trusts in the NHS.

Sir Robert Naylor, UCLH chief executive, said: “It is always encouraging to score well in any ratings, especially those which relate to the quality of care we provide for our patients. It is pleasing to see that the vast majority of staff who work at UCLH would recommend us to their friends and family – that really is an endorsement of what we are doing here.”

The 10 quality indicators used by MHP Health Mandate were:

  • The risk of getting an infection from the hospital, such as MRSA;
  • The rate of recent (written) patient complaints about the hospital;
  • The chance of an operation being cancelled at short notice;
  • The number of patients who said they had a good experience of care;
  • The number of patients who said they got better after being treated at the hospital;
  • Whether a patient had to share a sleeping area of bathroom with someone of the opposite sex;
  • How long to wait for an operation;
  • The risk of being harmed during treatment;
  • If patients were involved in decisions about their care;
  • The number of staff at the hospital who would recommend it to their friends and family.

The MHP drew on the latest available data, generally from the year 2011-2012, including from staff and patient surveys compiled by the Government health watchdog the Care Quality Commission, and information from the Office for National Statistics and Department of Health records.


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