Positive feedback for nutrition and dignity care at UCLH 

02/06/2011 00:00 

Dignity and nutrition standards at UCLH were commended in several areas following an inspection by the health and social care regulator.

Rebecca Maud, T7 ward sister and Nelson Mendoza, staff nurse, with patient Edward Wenlock

Rebecca Maud, T7 ward sister and Nelson Mendoza, staff nurse, with patient Edward Wenlock

The Care Quality Commission (CQC) found the Trust to be fully compliant with its outcomes following the inspection on March 9 and no improvement actions were applied. Full details of the inspection are published today on the CQC website.

CQC pledged to inspect 100 NHS trusts in response to a request by the Secretary of State following a report by the Patients Association. A report by the Health Service Ombudsman - ' Care and Compassion?' showed poor care of older patients in NHS hospitals. The CQC inspections focus on whether patients are treated with dignity and respect and whether their nutritional needs are met.

Where the regulatory outcomes are not met the commission can apply improvement, compliance or enforcement actions with target dates. UCLH was the first Trust to undergo an unannounced inspection in March.

Two teams of inspectors spent the day on the University College Hospital site observing care and a meal service, talking to patients and carers and interviewing staff. The report into the inspection declares that UCH is fully compliant with the outcomes and includes comments such as:

”Some patients said that the staff were polite and respectful and others felt that they were treated with dignity and respect throughout their stay.”

“Most of the patients we spoke with said that the food was good and that there was a good range of choices. We observed the food and found it to be warm and well presented on the day of the inspection. Most of the relatives we spoke to about the nutritional aspect of their relatives care also gave us positive feedback about the food.

“They told us that the food was good and presented very well and that patients seemed to be enjoying the meals. We noted that the menu takes into account religious and cultural sensitivities of the patients’ population the hospital served. Lunch was described by all the patients we spoke to as very good and delicious.”

UCLH is committed to ensuring that all patients who need assistance to eat are helped at meal times so it is of particular importance that the inspectors observed that:

“A patient who was bed-bound was helped with the choice of food and sitting position to eat the food.

“Our general observations were that staff assisted patients with lunch and that all the food was eaten completely by all the patients we saw. Protected mealtimes were in action and we observed patients being left alone to eat and others who were unable to feed themselves were being helped to eat their food as well.”

The Trust will be inspected again in June on two or three inpatient sites. Dignity and Nutrition will form the basis of this inspection but additional outcomes will be included.


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