Residents invited to comment on urgent care services 

12/08/2013 00:00 

The organisations which purchase healthcare for Camden and Islington are asking residents what they think of local urgent care services.

Residents need to be treated in the right place, at the right time and by the right professional – no matter what the circumstances. When the unexpected happens, urgent care is the NHS service we all access for advice, care, treatment or diagnosis, quickly.

In Camden and Islington, the two Clinical Commissioning Groups (CCGs) are working in partnership to review whether local people using urgent care services get good access to high quality urgent and emergency care services   – 24 hours a day 7 days a week. 

Dr Denise Bavin, Urgent Care lead for Camden Clinical Commissioning Group, says: "We know that people find the NHS difficult to navigate and are unsure where to go when they need medical help; this is a challenge felt not just in Camden, but London-wide.

"At the heart of what we are doing with this review is ensuring the patient ‘journey’ is as easy to navigate as possible.

"It is crucial that the NHS provides safe, high quality services for the people who need them, when they need them. We hope this review will improve the way residents can get access to NHS care at any time of the day or night.

"We need your help to do this and want to ask the residents of Camden and Islington to tell us about their experience of accessing urgent care services."

As the first step in this six month programme, a survey has been launched to Camden residents to gather people’s experience of using local NHS services, especially urgent care services, to help understand what works well and what doesn’t.

You can access the survey here –

Dr Bavin said: “The information you give us will help to make changes that will really make a difference for people in Camden and Islington.”

Dr Jonathan Fielden, UCLH medical director, medicine board, confirmed support for this initiative. He said: “Knowing more about the experience our patients have of the whole urgent care journey is important to us and we are working closely with our community and GP colleagues to continue improvements towards ensuring the best quality care for our patients in the most appropriate setting.”


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