Thumbs up from UCLH patients 

31/08/2011 00:00 

The results of this year’s assessment into food quality, environment and privacy and dignity at the National Hospital for Neurology and Neurosurgery, The Heart Hospital and University College Hospital have been published.

Trevor Payne (far left) and the UCLH food tasting panel which was set up to improve the quality of food across the Trust

Trevor Payne (far left) and the UCLH food tasting panel which was set up to improve the quality of food across the Trust

Food at all three hospitals was rated "excellent" – an improved score for UCH and the NHNN compared to the previous year.

Environment and privacy and dignity remained rated as "good" at the three locations.

The assessment was carried out earlier this year by the Patient Environment Access Team (PEAT) team including patient representatives and members of the public.

Katherine Fenton, chief nurse, said: "Excellent nutrition is vital for patient recovery and so it is heartening to see that the ratings recognise the quality of food we provide. In the other categories, although I am pleased that we continue to be "good", we should strive to be even better."

The results reflect the hard work that has gone on behind the scenes in the past 12 months, said Trevor Payne, director of estates and facilities.

These include the move to microfibre cleaning at The Heart Hospital and the NHNN, deep cleaning programmes on all sites and a swab testing system used by the team of monitoring officers to collate evidence about the effectiveness of cleaning.

In terms of catering, a number of improvement projects driven by the food and nutrition committee were introduced. These include a new menu for children, illustrated menus, a review across all sites of food wastage, seasonal dishes, improved access to food out of hours and a review of crockery/cutlery.

At UCH a new catering system means patients have better choice and quality on meal options.

Trevor added: "Of course there is no room to rest on our laurels and we already have a challenging action plan to continue to review the facilities services that we provide on all sites ahead of next years PEAT inspection."

PEAT is an annual assessment, established in 2000, of inpatient healthcare beds. PEAT is self assessed and provides a framework for inspecting standards to demonstrate how well individual healthcare organisations believe they are performing in key areas including including food, cleanliness, infection control and patient environment (including bathroom areas, décor, lighting, floors and patient areas.

Scores are awarded from 1 (unacceptable) to 5 (excellent) for standards of environment, food and dignity and privacy within buildings).

Assessments are carried out by NHS staff (nurses, matrons, doctors, catering and domestic service managers, executive and non-executive directors, dieticians and estates directors).

For more details on the results click here.


 Latest news

 Contact details

Communications unit
2nd floor central
250 Euston Road
London NW1 2PG

Media enquiries

Switchboard: 020 3456 7890
Media enquiries: 020 3447 7542 / 020 3447 9506

Out of hours
The normal working hours for the Communications Unit are Monday to Friday 9am – 5pm. The only media enquiries that will be answered outside of these working hours are urgent enquiries and those relating to major incidents. To access the out-of-hours service call switchboard on 0845 155 5000.

Share this story