UCLH performs well in patient-led assessments 

02/10/2013 00:00 
UCLH performed well in recent patient-led assessments of cleanliness, privacy, dignity and wellbeing at four of its hospitals – the National Hospital for Neurology and Neurosurgery (NHNN), The Heart Hospital, the Royal National Throat, Nose and Ear Hospital (RNTNEH) and University College Hospital.

The hospitals recorded above average scores in three areas.

Cleanliness was rated highly across the board with an average UCLH score of 97.35 per cent, with the Heart Hospital rating highest at 98.81 per cent.

Environment scores were also high with a UCLH average of 91.36 per cent and the NHNN achieving the highest score with 97.7 per cent.

Privacy, dignity and wellbeing scores averaged 90.8 per cent across UCLH with the NHNN scoring the highest with 97.7 per cent.

The assessment was carried out earlier this year by the patient-led assessments of the care environment (PLACE) teams. PLACE is the new system for assessing the quality of the patient environment, replacing the old Patient Environment Action Team (PEAT) inspections, in a bid to increase the overall level of patient involvement.

Local patients, carers and governors and members of the local Healthwatch went into hospitals as part of teams to assess how the environment supported patient’s privacy and dignity, food, cleanliness and general building maintenance.

They also looked at the standard of food across UCLH where University College Hospital scored a disappointing 69.08 per cent. The Heart Hospital achieved 87.04 per cent, the National Hospital for Neurology and Neurosurgery, 82.84 per cent and the Royal National Throat, Nose and Ear Hospital, 75 per cent.

“The PLACE teams were impressed with the standards and staff's commitment to provide the best quality care in an appropriate environment. Overall those members of the PLACE teams who had participated in the previous PEAT inspections expressed the view that patient services and the standard of environment were continuing to improve,” said UCLH deputy chief executive Mike Foster.

Before the PLACE scores were published, UCLH had already received feedback from patients about food. This led to the introduction of a new lunch and dinner menu and improved quality and presentation of food for patients at University College Hospital and the Elizabeth Garrett Anderson wing in August this year.

Recent patient feedback suggests that this change has improved patient satisfaction with food and UCLH has identified further improvements planned to be rolled out in the coming months and aimed at improving the choice of drinks and the quality and choice of breakfast foods.

Chief nurse Katherine Fenton said: “Excellent nutrition is vital for patient recovery and we are working hard to make sure that our food is of good quality. Our previous menu was nutritionally adequate but we wanted to improve the overall choice and quality of the meals so that patients would look forward to mealtimes. We have introduced changes which we hope will rate us excellent next year.”

For a detailed explanation of the scores, please see our website or the NHS England website.

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