UCLH performs well in patient-led inspections 

27/08/2014 00:00 
UCLH has been rated above average for the cleanliness, condition and appearance of its premises in recent patient-led assessments at four of its hospitals – the National Hospital for Neurology and Neurosurgery (NHNN), The Heart Hospital, the Royal National Throat, Nose and Ear Hospital (RNTNEH) and University College Hospital.

The assessments were carried out earlier this year by the patient-led assessments of the care environment (PLACE) teams. Local patients, carers and governors and members of the local Healthwatch went into hospitals as part of teams to assess how the environment supported patient’s privacy and dignity, food, cleanliness and general building maintenance.

UCLH has made improvements since last year in food and hydration ratings, largely due to the introduction of ‘Steamplicity’, a new way of delivering food to wards at University College Hospital which was introduced in response to last year’s PLACE scores. “It’s allowed us to increase the quality of the food offered to our patients along with significantly more choice and we’re delighted it has had such a positive effect,” said Neil Griffiths, UCLH deputy chief executive.

“This year’s assessment for privacy, dignity and wellbeing includes elements such as individual patient access to TV and radio, which some of our hospitals don’t have. We dedicate all available space to clinical patient care so, although we may not be able to provide some of the facilities highlighted, we do all we can to preserve patients’ privacy, dignity and wellbeing.  In the last year, we’ve launched a number of initiatives, like our patient headboards to enable us to provide high quality, personalised care.”

With plans to re-configure services at UCLH, patient experience will continue to be at the top of the agenda. “We have a long way to go, but our long-term aim is to rationalise our estate and replace some of the older facilities with new buildings to provide a world class patient experience. In the meantime, we will, of course, look at this data in detail and make changes wherever possible,” said Neil.

For further explanation of the scores, please see the HSCIC website.

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