UCLH rated “Good” by the CQC 

11/12/2018 00:00 
The Care Quality Commission (CQC) has rated UCLH “Good” overall for the services it provides to patients.

Inspectors praised staff for the way in which they treat patients with “compassion, patience and respect”. They said feedback from patients about their care was “consistently positive”.

The CQC observed “good teamworking among staff of all levels” and said there was a “sense of common purpose based on shared values”. Staff said they were proud to work at UCLH.

Inspectors also applauded the “strong culture of improvement, research and innovation” at UCLH and cited many examples of research being used to improve patient care.

They added that “leaders at every level were visible and approachable” and had a “clear vision and strategy” with action plans to achieve this.

UCLH’s chief executive Professor Marcel Levi said: “We are delighted to be rated as Good by the CQC and very proud of the number of examples of outstanding practice inspectors observed during their visits.

“This achievement is thanks to our talented and dedicated staff who inspectors saw working together with a great sense of shared endeavour to provide fantastic care to our patients.

“There are of course some areas where we can do better and we are taking action as an organisation and with our partners to address inspectors’ feedback.”

Between July and September 2018, inspectors visited 11 services across three of the UCLH’s sites: University College Hospital and Elizabeth Garrett Anderson Wing, the National Hospital for Neurology and Neurosurgery and the Sir William Gowers Centre.

Inspectors rated UCLH as “Good” in the categories of effective, caring, responsive and well-led.

We received a “requires improvement” rating for safety. We have action plans in place to address the areas identified.

NHS Improvement rated UCLH as “Good” when assessing how effectively the organisation uses its resources to provide high quality, efficient and sustainable care for patients.

All of the ratings above were combined with the ratings of services the CQC inspected in 2016, to give an overall rating of “Good” for 2018.

Inspectors found a number of areas of outstanding practice including: our fetal surgery service for spina bifida which is the first of its kind in the UK, and our specialist service for women at high risk of developing ovarian cancer.

They also commended the breadth of research and clinical trials at both the National Hospital for Neurology and Neurology, and within our specialist epilepsy service at the Sir William Gowers Centre.

In the areas where inspectors said we can make improvements, we will learn from and act upon their feedback.

For further information and to read the full inspection report please visit the CQC's website.

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