UCLH rated ‘good’ by CQC and staff praised 

15/08/2016 00:00 
UCLH is delighted to announce that it has been rated as ‘good’ by the Care Quality Commission (CQC) following an inspection in March 2016.

Only a few London teaching hospitals have achieved this rating.

Professor Ted Baker who led the inspection said: “Throughout UCLH we saw areas of outstanding practice. We found all staff to be dedicated, caring and supportive of each other and we found patient feedback to be overwhelmingly positive.”

In its report published today, CQC inspectors found that UCLH staff treated and cared for patients with “compassion, dignity and respect.” The report also praises the “innovative environment” at UCLH.

UCLH chief executive Sir Robert Naylor said: “Our ‘good’ rating is a significant achievement and a testament to the dedication and excellence of our staff.

“I am extremely proud of our highly committed teams who received overwhelming praise from the inspectors for the compassion, dignity and respect with which they treat and care for our patients.

“The CQC’s report also highlights examples of innovation and best practice across UCLH, particularly within our maternity and gynaecology services.

“We know that there are some areas we need to improve, for example, we have begun an extensive redevelopment of our emergency department. It was designed for a maximum of 65,000 attendances a year, whereas today we see more than double that number. 

“Our staff will continue to work hard to build upon all the findings of the CQC’s inspection in order to deliver the highest standards of patient care, education and research.”

The inspection report highlighted some key areas where UCLH should make improvements including urgent and emergency care. We have action plans in place to tackle the issues identified, including:

  • The £21.7m redevelopment of our emergency department, opening in 2018, to create a larger and better environment for patients and staff.
  • Reviewing our pathways, processes and capacity to shorten the time taken for patients to receive their treatment.

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