Web chats finishing the year on a festive note 

11/12/2013 00:00 
On Wednesday (December 11) we’re hosting our final web chat of the year – on how to have a happy, healthy Christmas.
 

Over 700 people came to A&E during Christmas Eve, Christmas Day and Boxing Day last year – our web chat this week aims to let people know how they can manage those festive mishaps – like minor burns, scalds, food poisoning and general excess – without coming into hospital.  The chat is being hosted by Amanda Webb, matron in the A&E department.
 
Web chats give the general public the chance to ‘ask an expert’ a question on a particular topic and join in a live conversation online. “We did our first web chat in January and have hosted at least one a month on a broad range of topics, ranging from snoring and migraine to psoriasis and sports injuries” said Warren O’Brien, web manager. 

"We try to tie in the chats to whatever else is going on – we did a maternity chat with our head of midwifery when Prince George was due, sports injuries when it was marathon season and Migraine in Migraine Awareness Week.”
 
The response to the web chats has been fantastic, with lots of questions asked - and answered.   The chats stay on line and can be replayed at any time, providing a useful Q&A for online visitors to look at.
 
The chats also highlight services at UCLH, as Warren said, “We work with charities and local stakeholders to help promote the web chats – for example one of our most popular chats to date, the prostate cancer web chat, was tweeted by the  several cancer charities which really helped to spread the word - the twitter ‘reach’ with news of the web chat reached over 567,883 twitter followers”.
 
The immediate impact of the chats can be measured easily through traffic on the UCLH website.  For example, after she hosted a web chat on pregnancy and new babies, the profile page for Julie Hogg (head of midwifery) received 328% more visits.  Similarly, the service pages for Huntington's disease saw an increase of 48.3% after a web chat by consultant nurse Rachel Taylor.
 
Click here to take a look at previous web chats.
 
To join in the Christmas web chat, simply go to www.uclh.nhs.uk/chatmas at 2pm on Wednesday, December 11 and join in the conversation.

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