Meet the team 

The Macmillan Support and Information Service is made up of several smaller teams. In this section we outline the different team members you may meet.

 Support and Information Specialist Team

Laura Brooks

Having qualified in 2010, Laura previously worked as a therapy radiographer in several large Oncology Centres delivering radiotherapy treatment to patients. In her current role she is available with her colleagues to provide emotional support as needed as well as information and practical advice related to cancer and its treatment.

Deborah Denman

Deborah trained as a nurse in 2008 and went straight into oncology. She has worked on a cancer ward and chemotherapy unit and then progressed as a lung cancer clinical nurse specialist. She joined the trust in July 2018 and works in the living room as a information and support specialist.

Bryony Eedy, Macmillan Support and Information Specialist

Bryony Eedy

Bryony works in the Living Room on the ground floor of the cancer centre. Her role, as a Support and Information Specialist, includes providing patients and their carers with both written and practical information, as well as emotional support. She also helps facilitate groups that take place in the centre and has a particular interest in physical activity.

Bryony trained as a nurse and worked in general surgery and acute medicine before joining the trust in 1999. When she joined the Trust Bryony worked as a staff nurse on the Teenage Cancer Unit, where she went on the become a Clinical Nurse Specialist in Sarcoma and Haematology until 2012.

"I really enjoy having the time to listen and talk to patients and carers about their information and support needs. I think the service we provide alongside the clinical teams can offer a better experience for our cancer patients and their families and friends."

Hermanus Louw

Hermanus trained as an oncology nurse 15 years ago at a large Oncology Centre in London. He worked in a variety of cancer settings and specialised in lymphoedema care. More recently he worked in the cancer charity sector developing high quality patient information. He is interested in life after treatment and particularly the psychological impact of cancer on patients and their relatives. He works in the living room to support the emotional and information needs of people affected by cancer.

Vikky Riley, Macmillan Support and Information CNS

Vikky Riley

Vikky is the team leader of the support and information specialist team. She has been a cancer nurse for over 27 years. The majority of this was working with the Teenagers and Young Adults Service at UCLH where she was nurse consultant. Vikky brings her vast amount of experience in supporting patients and families who attend the Support and Information Service. As the Support and Information CNS, Vikky has worked with the team to develop the Wellbeing Programme and the drop-in service for anybody affected by cancer.

“I believe with the right support and information at the right time, the majority of people can manage the impact that cancer has on their lives, and those around them. We strive to provide a safe place where people can talk and be listened to”.

Maxene Wickwar, Macmillan Support and Information Specialist

Max joined the Macmillan Support and Information team in 2016. She qualified as a nurse at UCLH in 1996. She worked initially in Haematology for 15 years and more recently on the Chemotherapy day-care suite. Her role as a Support and Information Specialist involves providing emotional, practical and informational support for patients, their families and friends living with cancer.

 Support and Information Assistant Team

Liz Kingdon, Assistant General Manager

Liz Kingdon

Liz has worked in medical administration and management for the Middlesex Hospital and UCLH. She has worked in radiotherapy, oncology, haematology, head and neck surgery and cancer management. She joined the Macmillan Support and Information Service (MSIS) when it opened in 2012, having worked with the team setting up the department and prior to that as a project manager for the Cancer Centre.

She has responsibility for the day to day operation of the Macmillan Support and Information service and is the line manager for the Assistant Team, Welfare and Benefits and Complementary Therapy.

 Wig Service

Nicola Panara

Nicola Panara

Nicola has been the wig specialist in the Macmillan Support and Information Service since we opened in 2012. Her background is in hairdressing and beauty. She shares this experience in her current role. Previous to taking on the wig speciality, she worked in the trust for 12 years as a clinic coordinator cancer service and haematology. She also supports our Look Good Feel Better workshops and our pillar support group.

“I love my job because I help bring people’s confidence back and feel better about themselves.”

 Welfare and Benefits Service

Jelena Nenadic

I joined Macmillan Cancer Services in September 2018 and I feel very excited to be part of such a dedicated and enthusiastic team. My early career was actually in the academic life - I used to teach public finance at a university in my home town, Belgrade in Serbia. However, when I moved to London I did my law degree and during this course I became particularly interested in medical law.

Since then I have worked for a number of years in Camden Citizens Advice most recently as an employee benefits adviser. Through this I became passionate about helping those affected by illness-related poverty. Research shows that disability is strongly linked to poverty – 30% of people in families with disabled members live in poverty, compared to 19% of those who do not.

On a more personal level, I love theatre and I try to get to a play whenever possible. I also love to read and I'm very much into some of the well-known Irish authors such as Colm Toibin and John McGahern (perhaps under the influence of my Irish husband and in-laws).

Esther Oghenekaro

Esther worked for over 10 years as a Welfare Benefits Advisor in both the Citizens Advice Bureau and Disability Charities before joining the team here.

Esther has also worked in the Cancer Department of the Royal Free Hospital. This gave her an insight into the wonderful work that all the staff did in order to make patients’ journey as comfortable as possible. That experience was one of the most rewarding and satisfying times she has experienced at work.

Esther has a creative streak. She studied at the London College of Fashion, qualifying as a designer, in the late 80s. On leaving college, she lived in Florence for two years working as a designer. She continues to create items and sell these at pop up markets and stalls throughout the year.

Michelle Walrond

Michelle has worked within the welfare rights field for approximately 15 years. She has gained experience within the voluntary sector, local authorities and the health service. She finds the role extremely rewarding. She greatly enjoys the work and interacting with the patients and other services.

 Complementary Therapies

Victoria Dalgleish, Complementary Therapist

Victoria Dalgleish

Victoria qualified in 2002 as a Reiki Professional Practitioner and was previously on the Reiki Profession Specific Board for the Complementary and Natural Healthcare Council (CNHC). After working as a volunteer with cancer patients for many years, she started in the Complementary Therapy service at UCLH in 2007. In 2015 she gained a diploma in Relaxation Techniques at the Christie hospital in Manchester. Victoria wrote the policy for Relaxation Techniques here at UCLH and implemented the pathway for them to be practised in group and one-to-one sessions. In 2017 she qualified in Reflexology.

“I work with cancer and red cell patients here at UCLH. I deliver sessions to patients who feel they want to ‘let go’ and relax. I also teach techniques to those who want to use them to help them to manage stress and anxiety. I am passionate about our service. We offer the opportunity for space and peace in a potentially stressful environment. It is a great privilege to be present and involved with patients through their journey.”

Ceris Fender Reid, Senior Complementary Therapist

Ceris heads the complementary therapy team, having joined the Macmillan Support and Information Service in 2018. She has been leading and delivering complementary therapy services in the NHS and charitable sector since 1996. She has worked in a range of clinical settings, including adult learning disability services, adult and adolescent mental health and palliative care. Ceris has experience of helping people with a wide range of physical and mental health conditions including cancer, anxiety, depression, post-traumatic stress, eating disorders and addictions. Ceris is also a qualified teacher and lectured in complementary therapies for over twelve years. In Ceris’ previous healthcare roles she developed educational programmes of complementary therapies and relaxation. These programmes empowered patients and their carers and gave them tools to support their own well-being.

“I am excited and proud to be part of the well-established complementary therapy service here at UCLH. It is a real pleasure both to work directly with patients and to manage a fantastic team of therapists. I know how much complementary therapy is appreciated by our patients and it is also my role to continue to develop this service to best meet the needs of the patients that we serve.”

Sharon Findlow, Complementary Therapist, Cancer Services Division

Sharon is a fully qualified Reflexologist and Aromatherapist and has been a member of the Complementary Therapy Team since 2009. She has provided reflexology, aromatherapy and massage sessions to adult haematology and oncology patients and over the last 4 years to paediatric and teenage cancer patients.

“I am passionate about delivering supportive, relaxing and holistic complementary therapy sessions to enable the patient to better cope with the illness and symptoms they are experiencing.

I enjoy working with the multi-disciplinary teams and being involved in the Macmillan Support and Information Service Wellbeing Days offering short therapy sessions to patients.”

Paula Gonzalez, Complementary Therapist

Paula graduated from University of Westminster with a degree in Health Sciences: Natural Therapeutics in 2015. She is fully qualified in therapeutic massage, aromatherapy and shiatsu. After graduating Paula gained experience in a hospital setting working with cancer patients. This opportunity provided her with great exposure to a wide variety of patients with different oncology and haematology conditions. Paula joined the complementary therapy team at UCLH in 2017. She works with out-patients and ward patients, including children, teenagers and adults. Paula is passionate about the positive effects complementary therapy has on the body and mind and truly enjoys her work every day.

“At the end of each day I feel such a sense of fulfilment knowing I have made a difference in helping patients to feel better.”

 Psychological and Emotional Care Team

Dr Matt Brown, Macmillan Clinical Psychologist

Dr Matt Brown

Dr Matt Brown is a Clinical Psychologist, Chartered by the British Psychological Society (BPS) and registered with the Health and Care Professionals Council (HCPC). He has worked in a variety of settings, having started his career in the Prison Service, before moving across to the NHS in 2005 where he worked in both mental health and physical health settings. In recent years he has been specialising in psycho-oncology and started working in the general oncology psychological care team at the Macmillan cancer centre since June 2016. He enjoys being a part of a dynamic, professional and friendly team working within the Macmillan Support and Information Service and, having completed his doctoral training just found the corner at UCL in 2009, it has felt a bit like coming home.

Dr Mary Burgess, Lead Consultant clinical psychologist to the General Oncology Psychological Care Team

Mary is the lead Consultant Clinical Psychologist to the General Oncology Psychological Care Team (GOPT) at UCLH. Following clinical training at Leeds University and the Institute of Group Analysis she developed her career in London having previously worked at Kings College Hospital, The Maudsley and The Royal Marsden.

Mary believes that psychology is a key component in the delivery of the world class health care provided at UCLH. Her research interests in oncology include communication skills and Group cognitive behaviour therapy for cancer patients. More recently her focus has been on prehabilitation and she is passionate about encouraging wellbeing and self-efficacy in people with cancer.

Maria Castilla Perez, Specialist Haematology Counsellor-Psychotherapist

Maria Castilla Perez

Maria is a member of the Haematology Psychology and Counselling Service at UCLH. She has been a senior Counsellor/Psychotherapist for the past 19 years, working in the field of haematology for the last nine years at The Royal Free Hospital and here at UCLH. Her current role involves offering therapeutic psychological support to haematology patients and their families. Maria’s previous specialist psychological work includes addiction, emigration issues, trauma and women issues.

She is interested in the application of mindfulness to address the psychological issues haematology patients experience, in particular pre and post bone marrow transplant(BMT) patients.

Helen Demarco, Senior Clinical and Health Psychologist and Team Lead for the Haematology Psychology and Counselling Service

Helen Demarco

Helen is Team Lead of the Haematology Psychology and Counselling Service at UCLH and has been a Clinical & Health Psychologist for over 22 years. She has worked in both the NHS and education in the fields of mental health, student services, couple and family therapy, pain management and haematology.

Helen is trained in a variety of therapeutic approaches, including CBT, motivational interviewing, solution-focused, psychodynamic and mindfulness approaches. She has advanced training in systemic couple and family therapy and extensive experience of group work. She is interested in the role of self-management, patient engagement and family support in managing illness and has a special interest in sickle cell and thalassaemia.

Helen has been working in her current role within UCLH for over ten years and offers psychological support to patients, families and carers living with various haematological conditions.

Sheila Hegarty

Sheila is a registered accredited counsellor with the British Association of Counselling and Psychotherapy (BACP). She has been a counsellor for over 25 years, initially working in bereavement and family support services.

Sheila has worked at UCLH since 2004 when she came into post to develop the Haematology Counselling Service for patients and their families in both inpatient and outpatient settings. Her current role includes this as well as offering supervision and training to staff groups. She has trained in a variety of therapeutic approaches, including psychodynamic, attachment, brief therapy and mindfulness. She has further advanced training in clinical supervision, trauma therapy, group work, Systemic Approaches and CBT.

She is pleased to be able to offer a holistic approach to patients combining mind and body approaches and addressing any issues which may arise or be re-triggered as a result of a cancer diagnosis and treatment.

Kate Hurst

Since graduating from The University of Nottingham with a degree in Psychology in 2016, I have gained valuable experience working in a broad range of clinical settings including addiction, eating disorders and neurodegenerative disease. After supporting the General Oncology Psychological Care Team at UCH as a volunteer, I am pleased to now join the team as a full time Macmillan Assistant Psychologist. My two-year project post involves working to enhance the psychological and emotional support that is offered to patients diagnosed and treated for prostate cancer and head and neck cancers. This project introduces a prehabilitation model, based on the evidence that preparing patients both physically and mentally for treatment improves outcomes and, subsequently, reduces the likelihood of significant mental distress. I enjoy working as part of the Macmillan Support and Information Service team on a project that I’m passionate about and aspire to pursue a career in Clinical Psychology.

David Jones, Senior Counsellor in the Haematology Psychology and Counselling Service

David Jones

avid is a senior counsellor in the Haematology Psychology and Counselling Service at UCLH. He is a registered accredited counsellor with the British Association of Counselling and Psychotherapy (BACP).He has worked in the NHS and Hospice movement for over 30 years and has been Counsellor for over 25 years. He specialises in the fields of mental health, HIV, sexual health, end of life, bereavement and haematology.

David originally trained as a registered nurse in both general and mental health. He is trained in a variety of therapeutic approaches, including psychosynthesis, transpersonal, CBT, solution-focused and mindfulness. He has advanced training in clinical supervision, group and individual work, bereavement and mental health

Marianne Kilcoyne

Marianne Kilcoyne is a Psychotherapist/Counsellor and a member of the General Oncology Psychological Care Team. She offers one to one therapy, couple counselling and family work. Her other roles include consultancy and supervision for oncology teams and individuals.

She is a relational therapist and believes strongly in building a relationship of trust and warmth and providing a safe place for patients to explore the challenges and difficult emotions experienced as a result of having or having had cancer.

“She stood in the storm,

and when the wind did not blow her away,

she adjusted her sails.”

(Elizabeth Edwards, The Art of Healing)

 Patient Information

Catrina Davy

Catrina Davy

Catrina is a Cancer Information Specialist. She started work in the Macmillan Support and Information Service shortly after it opened, in 2012. She worked as a Support and Information specialist for five years before becoming a Cancer Information Specialist. Her job involves ensuring that information is available for all cancer patient at UCLH.

Catrina also works part-time as an acupuncturist at the Royal London Hospital for Integrated Medicine. She is currently studying for a masters in pain management.

Prior to starting work in the Macmillan Support and Information Service, Catrina worked as a Therapy Radiographer for fourteen years. She has worked in many radiotherapy departments in the UK as well as in Australia and Cyprus.

Aneta Kolatorowicz

Aneta had worked in the field of health information since 2006, having started her health-focused career in the private sector. Her adventure in the NHS began in 2009 at Imperial College Healthcare NHS Trust where she was responsible for overseeing information production and setting up the patient information network consisting of divisional information leads.

She then moved on to Guy’s and St Thomas’ NHS Foundation Trust where she headed a small patient information team and supported colleagues across the Trust to develop information for their patients. Making a difference is what drives her and having won two prestigious British Medical Association (BMA) awards for innovation in patient information meant that she did.

She joined the Macmillan Support and Information Service’s cancer information team at University College London Hospitals NHS Foundation Trust in 2015. The role has given her a much desired opportunity to focus on a very emotive area. She works closely with clinical teams helping to ensure the information is easy to understand and accessible to all at any point of their care.

She qualified as a teacher of English as a foreign language in 1998 and has BA in Linguistics.

 Macmillan Cancer Follow-Up Project

Simon Gibbs

Simon is the Macmillan Cancer Follow Up project Coordinator. He joined UCLH at the start of 2016, working within the Education Centre team. Here, he quickly gained more responsibilities outside his job role and built strong working relationships with staff throughout the trust. This led him to be promoted to Institute Events Coordinator. Shortly after this he joined the Macmillan Support and Information Service to work on the Cancer Follow Up project.

“Working within cancer services is hugely rewarding and something very close to my heart. I hope that my contributions to this project will help both patient and staff in the future.”

Alia Nizam, Macmillan Cancer Follow-Up Project Manager

Alia is the Macmillan cancer follow-up project lead. She joined UCLH in January 2014 as a pharmacist within the cancer pharmacy team. She has worked within haematology and oncology until she went on a year’s secondment to do the Darzi fellowship within the organisation. Following the Darzi fellowship, she joined the Macmillan support and information service team in November 2016. She works on the cancer follow-up project three days a week. The remaining two days Alia works within the cancer pharmacy team.

For Alia, the Darzi fellowship programme was a year of ongoing reflection, learning and self-development. Being a front line clinician for a number of years, Alia began to reflect on her existing skills and recognised that she needed to develop and refine her leadership and project management skills. The Darzi fellowship programme was the perfect platform to embark on such a journey. The fellowship gave Alia the opportunity to take a step back from the routine work and have the head space to think, learn and reflect.

“My year as a Darzi fellow has been a fantastic and positive experience. It has broadened my lenses and given me the confidence to think laterally and challenge my comfort zone. This has led me to the project management role which I am immensely excited about!”

 Creative Specialist

 Heads of Service

Lallita Carballo, Joint Clinical Lead for Supportive Cancer Care and Head of the Support and Information Service

Lallita Carballo

Lallita took up her post as the joint Clinical Lead for Supportive Cancer Care and Head for the Macmillan Support and Information Service in March 2012 with her job share partner Hilary Plant. Together they are developing a programme of work that will ensure that patients, families and carers and the staff providing the clinical care are enabled to deliver the best supportive care.

Having completed her nurse training at the Middlesex Hospital in 1986 she has worked in a in a variety of cancer nursing positions ranging from clinical practice, research and management.

Lallita has a particular interest in the impact of cancer care on staff and involved a number of initiatives aimed at improving staff support including being a Schwartz Rounds facilitator. Her PhD work focussed on the effectiveness of multi-disciplinary cancer teams.

Lallita’s vision and ambition is to ensure that access to personalised supportive cancer care is an integral part of every patient’s experience at UCLH.

Hilary Plant, Joint Clinical Lead for Supportive Cancer Care and Head of the Support and Information Service

Hilary Plant

Hilary took up her post as the joint Clinical Lead for Supportive Cancer Care and Head for the Macmillan Support and Information Service in March 2012 with her job share partner Lallita Carballo. Together they are developing a programme of work that will ensure that patients, families and carers and the staff providing the clinical care are enabled to deliver the best supportive care.

Hilary completed her nurse training at University College Hospital in 1981 and has subsequently worked in a variety of roles in cancer care in clinical practice, research and project management. Hilary’s longstanding interest is to find ways of providing support for people with cancer, and their families, to enable them to live as well as possible with cancer and the impact of its treatment. To this end, Hilary is also an accredited Psychotherapist and she completed her PhD studies in 2000. Her PhD looked at understanding the impact of cancer on close family and friends.

Hilary is also interested in the impact of working in cancer care on staff and is involved in a number of initiatives aimed at improving support for staff including being a Schwartz Round facilitator.

Hilary’s vision and ambition is to ensure that access to personalised supportive cancer care is an integral part of every patient’s experience at UCLH.