Support and information specialists in the Living Room 

COVID-19: Macmillan Support and Information Helpline

We have put in place a Support and Information Helpline run by our support and information specialists at UCLH. On the helpline we can provide emotional support, advice and information; signpost you to financial support; and help you to apply for Macmillan grants.

You may have questions or concerns, you may be feeling frightened or lonely, or you may just want to talk things through. No query is too small.

Please call 020 3447 3816 to speak to one of our team.

You can also contact our team by email on uclh.supportandinformation@nhs.net


We understand that being affected by cancer or haematological condition can cause lots of different feelings and emotions. Whether you’re a patient, family member, friend or carer, we’re here to support you and talk things through. We believe that with the right support and information, at the right time, you are better able to manage your condition and the impact it has on your life.

We are a team of healthcare professionals who provide emotional support, information and practical advice. We want you and those around you to feel listened to, understood and informed. You can talk to us in confidence about anything you may be worried about or need information on.

  • Here are just some of the things we provide:

  • Practical support

    We offer practical support to you and those who support you about financial concerns and work. If we can’t help, we can direct you to our welfare and benefits team, or your local services.
  • Information

    We have a range of leaflets and booklets about cancer types, haematological conditions, tests and treatments, living with and beyond cancer, work and finances, and many other topics. If we don’t have what you need, we will show you where you can find it.
  • Time to talk

    Whatever it is you feel you need to talk about, from coping with your emotions, to talking to children or those close to you, we’re here to help.

    We also have a private space to talk if you need it.

  • Wellbeing programme

    We offer a wellbeing programme of workshops, courses and events for people affected by cancer. It is designed to help you and those close to you cope with the impact cancer can have on your life. These activities are often a good opportunity to meet other people going through something similar to you.

    We also offer a wellbeing programme for people affected by haematological conditions. Please see our Guide to the supportive services for red cell haematology patients.

  • A place to sit and gather your thoughts

    You are welcome to come in and have a cup of tea while you wait for your appointment or gather your thoughts before going home.

You don’t need an appointment to visit us. Just drop in between 9.30am and 4.45pm and we’ll do our best to see you as soon as we can. You can also call us on 020 3447 8663 or email us on uclh.supportandinformation@nhs.net.

  • Thank you so much. For listening and understanding.

  • Time to sit, gather thoughts, with a cup of tea. It feels safe here. The team are around if and when you need them. It is a wonderful space.

  • I was in shock, looking for information... I came in and spoke to a specialist. It was the start of something incredibly supportive.

  • Great to have a place to simply ‘be’ and feel like I can just talk if I want to or not. Thanks for being so caring.

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