Welfare and benefits service 

The Macmillan Support and Information Service’s welfare and benefits team provide support and advice on all aspects of welfare and benefits to cancer and haematology patients and their carers.


We operate a drop-in service on Tuesdays and Thursdays between 11.30am and 2pm (please note that the cut off for arrivals is 1.30pm). This service is available for short discussions only and if you need more detailed support, we will offer you an appointment outside of these times.

Contact us on 020 3447 8663 for more information.

Booked appointments

We will book an appointment for you if you need help to complete forms or if your query is complex. You will need a two-hour appointment to complete a form.


You can ask your nurse, doctor or a support and information specialist based in the Macmillan Support and Information Service to refer you. You can also self-refer. To do so, please complete an assessment form and email it to the team at uclh.referrals.wrservice@nhs.net

You may find it helpful to contact some of the following departments before visiting our service. For new benefit claims (including Universal Credit), please contact Department for Work and Pensions/Job Centre Plus on 0800 055 66 88

Attendance Allowance 0800 731 0122

Personal Independence Payment 0800 917 2222

Jobseeker’s Allowance 0800 055 6688

Employment and Support Allowance 0800 055 6688

Working Tax Credit 0345 300 3900

Child Tax Credit 0345 300 3900

Child Benefit 0300 200 3100 or textphone 0300 200 3103

  • Carer's Allowance Unit: 0800 731 0297 Textphone: 0845 604 5312
  • Pension Service (over 60s): 0800 99 1234
  • Tax credits helpline: 0345 300 3900
  • For information on help with health costs through the NHS Low Income Scheme, please call 0300 330 1343

Any benefit application form you receive will have a deadline for it to be returned completed. If you miss the deadline, the benefit may not be backdated to the date that you started the claim process. If you need help to complete the form you can either:

  • contact one of the services listed on this page or
  • book an appointment with one of our welfare and benefit advisors. 

It’s important that you try to arrange this help before the deadline. If you need an extension to the deadline, you can request this by contacting the relevant department listed on the benefit application form or letter but you will have to provide a good reason for this to be granted.

Please visit www.gov.uk/browse/benefits for links to online claims and advice.

Other advice services

We aim to offer advice to as many patients as possible but may not always be able to provide support at a convenient time for you. You can also contact the following services for advice:

  • Age UK (50 plus): 0800 055 6122
  • Citizens Advice: 03444 111 444 or visit www.adviceguide.org.uk to find your local advice office
  • Civil Legal Advice: 0845 3454 345
  • Law Centres Network: www.lawcentres.org.uk
  • Macmillan Cancer Support: 0808 808 00 00 (patients with a cancer diagnosis only)
  • National Debtline: 0808 808 4000 or visit www.nationaldebtline.co.uk 
  • TaxAid: 0345 120 3779.

For advice on housing benefit, council tax support, Blue Badge disabled parking, Taxicards (London boroughs only) and Freedom Passes, please contact your local council.

Please note that our welfare rights and benefits service is not regulated by the Financial Conduct Authority (FCA). Therefore, we cannot advise on the following areas:

  • bankruptcy
  • pension advice
  • mortgage/insurance policy issues; however, we can help with some rent arrears/mortgage arrears of less than £1,000, utility debts and credit card debts that are unsecured
  • self-employed business – for self-employed tax issues please contact Tax Aid (see above for contact details)
  • secured debts – please contact the National Debtline, your local Citizens Advice (see above for contact details) or the Financial Conduct Authority (FCA)
  • immigration (non-EEA nationals) or supporting letters for family members to travel to the UK, unless requested by an immigration adviser. Please contact your local Citizens Advice, a law centre or an immigration solicitor

 Contact us

Welfare and benefits service
Tel: 020 3447 8663
Email: uclh.referrals.wrservice@nhs.net

 Patient testimonials

"I was met by a lovely advisor who explained the range of services available to me. I have booked to see a benefits advisor. Thank you, it’s a lovely centre."

 Patient information leaflets