Welfare and benefits service 

The Macmillan Support and Information Service’s welfare and benefits team provide support and advice on all aspects of welfare and benefits to cancer and haematology patients and their carers.


We operate a drop-in service on Tuesdays and Thursdays between 11:30 and 14:00 (please note that the cut off for arrivals is 13:30). This service is available for initial discussions only and if you need more detailed support, we will offer you an appointment outside of these times.

Contact us on 020 3447 8663 for more information.

Booked appointments

We will book an appointment for you if you need help to complete forms or if your query is complex. Appointments are available as follows:

  • Monday (pm)
  • Wednesday (am and pm)
  • Thursday (pm)
  • Friday (am)


You can ask your clinical nurse specialist (CNS), the ward staff, doctors or a support and information specialist to refer you.
You can also self-refer. To do so, please complete an assessment form and email it to the team at welfarerightsservice@uclh.nhs.uk

You may find it helpful to contact the following departments before visiting our service:

  • For new benefit claims (including Universal Credit), please contact Department for Work and Pensions/Job Centre Plus on 0800 055 66 88
  • Disability Living Allowance and Attendance Allowance Helpline:
    0845 712 3456
    Textphone: 0845 722 4433
    Personal Independence Payment (PIP): 0800 917 2222 (new claims)
  • Carer's Allowance Unit: 0845 608 4321
    Textphone: 0845 604 5312
  • Pension service (over 60s): 0800 99 1234
  • Tax credits helpline: 0345 300 3900
  • For help with health costs, low income scheme (for example hospital fares), please contact the NHS Business Services Authority on 0845 850 1166
  • Claims for housing benefit/council tax support can be made via your local council.

Please visit www.direct.gov.uk for links to online claims and advice.

Other advice services

We aim to offer advice to as many patients as possible but may not always be able to provide support at a convenient time for you. However, there are other advice services available for you to contact:

  • Macmillan Support Line: 0808 808 00 00 (patients with a cancer diagnosis only)
  • Citizens Advice Bureau (CAB) recorded telephone advice: 0844 4111 444 or visit www.adviceguide.org.uk to find your local advice office
  • National Debtline: 0808 808 4000 or visit www.nationaldebtline.co.uk 
  • Law Centres: www.lawcentres.org.uk
  • Civil legal advice line: 0845 3454 345
  • Tax Aid: 0345 120 3779.

Please note that our welfare rights and benefits service is not regulated by the Financial Conduct Authority (FCA). Therefore, we cannot advise on the following areas:

  • bankruptcy
  • pension advice
  • mortgage/insurance policy issues; however, we can help with some rent arrears/mortgage arrears of less than £1,000, utility debts and credit card debts that are unsecured
  • self-employed business – for self-employed tax issues please contact Tax Aid (see above for contact details)
  • secured debts – please contact the National Debtline, your local Citizen’s Advice Bureau (see above for contact details) or the Financial Conduct Authority (FCA)
  • immigration (non-EEA nationals) or supporting letters for family members to travel to the UK, unless requested by an immigration adviser. Please contact your local Citizen’s Advice Bureau, a law centre or an immigration solicitor (see above for contact details).

 Contact us

Welfare and benefits service
Tel: 020 3447 8663
Email: welfarerightsservice@uclh.nhs.uk

 Patient testimonials

"I was met by a lovely advisor who explained the range of services available to me. I have booked to see a benefits advisor. Thank you, it’s a lovely centre."

 Patient information leaflets