What our patients say - University College Hospital at Westmoreland Street 

Your feedback is important to us. Below is a selection of feedback from patients who have left reviews on the NHS Choices website.

To leave your own review, follow this link:


  • "Excellent"

    "Only one word comes straight to mind. Excellent. This sums up my feelings, the word thank you seems inadequate."
  • "The NHS at its absolute best"

    "I was an inpatient on the fourth floor ward last month for a wedge resection of the upper right lobe of my lungs. Amazing staff delivering outstanding care with consideration and sensitivity. They were all thoughtful and kind and really helped me through a difficult few days. I now have to return for a further operation and feel much better about the prospect knowing that I will be in their hands."
  • "One word - outstanding"

    "This is only my second time at the UCH, but the urology team are exceptional. They made me feel very relaxed and involved in my care. I would like to rate them higher than a 5 star, but unfortunately don't have that option.

    I feel as though I was treated with the upmost respect and given the dignity that I deserved. I would highly recommend all the team and the whole hospital in general. The cleanliness is amazing. The staff are polite and very friendly. Well done to all involved. You're all a credit to the UCH."

  • "Excellent service"

    "I cant praise this hospital enough for the way they cared for my mum in her final days. All of the staff from the critical care unit to the staff on floor 4 were exceptional. We were kept informed on what was happening throughout and made sure mum was kept as comfortable as possible. Myself and my family will be eternally grateful."