Get involved  

UCLH is committed to involving patients, carers and members of the public in planning, developing, delivering and monitoring the services it provides and commissions. We recognise that part of involving patients and the public is about giving people a say in how we do things at UCLH. Listening to our patients and the local community enables us to drive the improvements that matter to them; it is one of the ways in which we can deliver our objective of providing quality patient care.

Involving patients and the public in decision-making is crucial to ensuring that NHS services deliver what patients want and need. Improving the experience of patients, users and their carers is a top priority for UCLH. This section of the website contains information on how you can get involved.

Patient and public involvement

Become a member - it's free!We are keen to involve patients and the public in a variety of different ways at the Trust. This might range from joining our Foundation Trust membership, volunteering for UCLH, taking part in a survey, or perhaps sitting on a patient panel. Other examples of how people have been involved at UCLH include:

  • Training – It’s important for staff to understand what it is like to be on the receiving end of care. Patients have told us their stories about experience through video, which have then been included in staff training.
  • Focus groups – Women who had given birth at the Elizabeth Garrett Anderson Hospital were invited to discuss their experiences and identify areas for service improvement. These were then discussed with senior management who took action on the main themes that were identified.
  • Quality improvement – Nurses worked with older adults to explore their experience of dignity in care using the creative arts. Participants were invited to make use of collage, movement/dance and sculpting with clay. The nurses and patients were able to learn and reflect together. One of the participants commented “… it’s a partnership, being given a voice, listened to, and people are prepared to learn”. There are always new and interesting opportunities to get involved.

To find out more about how you can get involved in developing and improving services at UCLH, please email the Patient and Public Involvement Lead.

  • UCLH Listening Events

    UCLH Listening Event: Involving You in What Matters Most - April 2017

    A listening event took place on 12th April 2017 to improve the way UCLH engages with, and involves, patients and the public. 38 patients and members attended the event and were asked ‘what matters to you’ and how they would like to be involved with UCLH.

    A full report from the day is available to download

    90% of attendees said that they would attend a similar event. This was the first in a series of events that will be held by UCLH and following events will be arranged on specific topics.

    UCLH Listening Event: Your waiting experience- September 2018

    At our September Listening event, you told us what is your waiting experience and how we can improve this.

    You can view the full report here.

    UCLH Listening Event: Patients, carers and their families; access to electronic healthcare records - February 2019

    We told you:

    • What is an Electronic Health Records System
    • What is an Patient Portal (named by patients as My Care UCLH)
    • What does proxy access to your health care records involve?

    Patients and staff discussed:

    • Any questions about the EHRS system or patient portal
    • What are the benefits to the patient and the proxy?
    • What concerns do patient have about the electronic health record system and patient portal
    • What resources will be informing patients, carers and families about EHRS and the patient portal, My Care UCLH.

     You can download the full report here

    UCLH Listening Event: MyCare UCLH - Your Experience - July 2019

    On Monday 1 July 2019 UCLH held a Listening Event called MyCare-Your experience. A total of 12 members attended this event and 14 individuals sent feedback via phone and email.

    The aim was to understand patients experience about the new electronic health records systems (EHRS) and understand people’s thoughts on using the patient portal MyCare UCLH. 

    You can download the full report here

  • UCLH Listening Event: New Year and New Developments

    The third in a series of listening events took place on 21st February 2018 to improve the way UCLH engages with, and involves, patients and the public. The focus of the Event was to get input into the Trust’s strategy and provide an update on the new hospital facilities. In addition, we updated patients on what has happened since the Listening Event in April 2017 and asked about what else matters when it comes to UCLH services.

    A full report from the day is available to download.

    The next event will take place in late summer 2018.

  • UCLH transformation: People, Process, Technology

    UCLH transformation: People, Process, Technology

    University College London Hospitals NHS Foundation Trust is committed to involving patients, carers and others in planning, delivering, monitoring and improving the services we provide.

    At our Listening Event in April you told us…

    • There is a need for better communication between the hospital and its patients; hospital letters can be confusing and there are delays in receiving information and results
    • Healthcare professionals and clinical departments should work together more efficiently
    • Patients should be involved in decisions made about their own treatment plan
    • The hospital should use feedback to make service improvements
    • The Listening Event was a good idea - 90% of attendees said that they would attend a similar event

    A follow up event was held on Wednesday 20th September 2017 to raise awareness of the transformation programmes that are happening across UCLH, and to gain interest from patients who wish to be more involved in these projects.

    A full report from the day is available to download

    The next listening event will take place in early 2018.