How to contact PALS 

PALS can be accessed by visiting the office at either UCH Monday to Friday (closed all day Wednesday), or the NHNN Wednesday to Friday 9am – 4pm or by telephone (020 3447 3042), email or webform.

During times of high volumes of enquiry our opening hours may differ from those advertised on the website. If in doubt and you are intending to visit the PALs office, please email ahead, or we can arrange an appointment.

There is a dedicated voicemail service at both sites when an officer is not available or the office is closed. PALS endeavour to answer all voice and email messages.

Ground Floor Atrium
University College Hospital
235 Euston Road
London NW1 2BU 


 Visiting our offices

At UCH on the ground floor atrium between 9.00 and 16.00 Monday to Friday (excluding public holidays.)

  • UCH telephone
    020 3447 3042

NHNN Opening hours are 0900- 1600, Wednesday-Friday (except public holidays).

  • NHNN telephone
    020 3448 3237

As this is currently a part time service, please call UCH office on Mondays and Tuesdays.