Before your appointment 

Changing or cancelling your appointment

It is very important you are able to attend your appointment. If you need to change or cancel your appointment for any reason please ring the department number shown in your appointment letter as soon as possible. Alternatively, for appointments at:   


If you miss your appointment and don’t tell us you may need to go back to your GP. One week before your appointment, you may receive an appointment reminder by phone or text. 

You should allow at least two to three hours for your appointment, longer if you are also coming for tests.

Planning to get here

The Trust has several different hospital sites.  Please make sure you know which one you are going to.  Look at your appointment letter carefully.

We recommend you use public transport to get here if possible.  Car parking on the streets around the Trusts Hospitals is hard to find and expensive.  UCH Hospital is just outside the boundary of the London Congestion Charge zone, but all our other hospital sites are inside the zone.  The Congestion Charge zone operates 7am-6pm Mon-Fri. 

Hospital transport

If you need to come to hospital by ambulance than you need to contact our transport assessment team on 020 3456 7010 Monday-Friday 9am to 5 pm to undergo an assessment in line with the Department of Health criteria. Hospital transport is arranged in advance so please contact the assessment team as soon as you become aware of your appointment.

Click here for more information about travel, public transport, parking, and disabled parking for your hospital site

What to bring with you

  • Your appointment letter
  • Any medicines you are taking  (prescribed, over-the-counter or herbal) 
  • Money for prescriptions or proof that you do not have to pay
  • A list of questions to ask
  • Your GP’s name, address and phone  number
  • Any specimen(s) you were asked to bring
  • Any mobility or hearing aids, and spectacles
  • Travel tickets if eligible for benefits
  • Blue Badge for dispensation

Do you need an interpreter?

Telephone interpreters are available if you speak little or no English.  If you need a face-to-face interpreter please let us know at least seven days in advance by phoning the number on your appointment letter.  Click here to find out more about our interpreting service.

PALS – if you have any concerns

The Patient Advice and Liaison Service is a patient-friendly, easy to access service designed to provide a personal contact point to assist patients, relatives and carers.  If you have a problem that you have not been able to sort out we can help you to resolve it. 

Click here for more information about PALS