Publish date: 23 June 2020

We have been working hard to respond to the Covid-19 pandemic and ensure the safety and quality of our services for all patients.

We are now gradually increasing some face-to-face services, but only where these can be delivered safely. The virus is still circulating and we do not want to put our patients, the public or our staff at greater risk.

We have made a number of changes in our hospitals including:

  • Adapting our hospital departments to support social distancing
  • Where possible, providing different routes through our hospitals for patients who have or may have Covid-19
  • Making sure our staff have the most appropriate personal protective equipment (PPE)
  • Cleaning our hospitals more often
  • Providing patient and staff testing for Covid-19
  • Providing clear patient-friendly signposting, to help with new ways of entering and exiting the hospitals, and to remind all visitors to our buildings to maintain social distancing and wash hands regularly.
  • Removing lots of chairs, desks and other items from clinical areas to help with social distancing in waiting areas and staff rooms.
  • If a patient needs to come to hospital, they will be asked to isolate at home for 14 days before admission for planned care (including day surgery) and will be asked to take a test 48-72 hours before coming to hospital. They will be offered a time slot at the drive through service either with their own transport or through hospital transport. If they cannot attend the drive through service, we have a limited supply of home tests which we will endeavour to arrange with them.

Patients should only attend an outpatient appointment at one of our hospital sites if they have no symptoms of Covid-19. Patients and visitors are required to wear face coverings in hospital. More information specific to patient care is being produced by each hospital site and will be shared with patients.

Our children and young people's inpatient services have started to return from their stay at Great Ormond Street Hospital. We continue to explore more and better ways of virtual patient care, including running more video clinics and introducing patient wearables.

Contact: Renato Celani, GP Liaison,