Staff psychological and welfare service 

Staff have open access to the Staff Psychological and Welfare Service, a team of psychologists, counsellors, and a legally trained welfare adviser.  This confidential service is here to support staff with their mental wellbeing, emotional and practical needs in order to keep psychologically healthy at work and be supported to provide top quality patient care.  An overview of what the service provides is set out below. 

Psychology / Counselling Services

Counsellors and psychologists offer: 

  • Assessment and treatment for mental health conditions and support with personal and work related issues
  • A range of therapeutic options including Cognitive Behavioural Therapy
  • Advice on managing psychological conditions at work
  • Managing stress workshops and one – to one follow ups

Welfare advice

Welfare advice is about practical steps in the context of relevant rights and obligations.

  • Advice is offered on problems such as financial difficulties, employment concerns, housing disputes, relationships (separating or divorcing), and consumer issues. 
  • The service runs regular pre retirement seminars to prepare for retirement

Support for teams

The ward / team’s needs will be discussed with the relevant manager and help can be provided for example with: 

  • Coping with change and effects of stress
  • Facilitation of consultation / staff support groups
  • Support following incidents at work
  • Conciliation and mediation

Accessing the service

Staff can self-refer to the service, or can be referred through Occupational Health or by recommendation from their line manager.  There is an initial triage service staffed by a clinical professional to talk through options and arrange the most appropriate consultation. 

 Contact details

Staff psychological and welfare service
56-58 Gower Street,
Basement of Warwickshire House,
London, WC1E 6EE

General enquiries
Telephone: 020 3447 9800
Fax: 020 3447 9151

Other information
The department is clearly sign posted 'Staff Services' and is open between 8.30am and 4.30pm Monday to Friday.