Cancer Centre FAQs 

FAQs about your care


Why do I have an appointment in the Cancer Centre?

You will either have been given an appointment in the Cancer Centre because you are an existing patient who has previously been treated in our old facilities, or because your GP or Consultant has referred you to us.

While the new building is known as the UCH Macmillan Cancer Centre -  because the vast majority of work we do in it is cancer related - other, non-cancer, services use the building’s cutting edge diagnostics and operating facilities from time to time. If you have any doubt or concerns about what you have been referred for, please contact your referring clinician or contact us on the number listed in your appointment letter.

I am an adult and have received the information pack but need to change my appointment, or have a question.

Please call one of the following numbers:

Chemotherapy Department: 020 3447 3893
Ambulatory Care Department: 020 3447 8695
All Haematology patients (except transplant patients): 020 3447 7359
Transplant patients: 020 3447 9712.

I am being treated in the Teenage and Young Adult Service and have received the information pack, but need to change my appointment, or have a question.

Please call one of the following numbers:

Oncology pathway co-ordinator: 0753 432 4703
Haematology pathway co-ordinator: 0753 432 4591

I am aged between 20 and 24, where am I being treated?

With the opening of the Cancer Centre, we have been able to expand the age range for patients in the Teenage and Young Adult Service up to 24 years of age. Patients aged between 20 and 24 can now choose whether they would like to be treated in this service, or the adult service. The Teenage and Young Adult Service has some terrific facilities in a dedicated area. If you would like to discuss which service you would like to be treated in, please call us on 020 3447 1837.

Will the patient transport service be able to drop me at the new Centre and pick me up from there?

Yes, patients who meet the medical needs eligibility criteria and have booked transport will be taken to the Cancer Centre.

What do I do if I feel unwell following treatment at the Cancer Centre?

If you feel unwell Monday to Friday from 9am to 5pm, please feel free to contact your CNS or clinical team, otherwise please use the 24 hour urgent advice number you were given during your treatment.

What services are provided by the Cancer Centre?

There is a dedicated outpatient clinic area, day care and chemotherapy services, day surgery and on site diagnostic services to diagnose and treat cancers and haematological disorders. There is also a young persons’ cancer outpatients service, and a private patient cancer outpatient service.

Are there areas to relax and think away from treatment areas?

The name of the University College Hospital Macmillan Cancer Centre reflects the importance we attach to our partnership with Macmillan Cancer Support, the leading UK charity for people affected by cancer.

The Macmillan Support and Information Service is available for patients, carers and friends and family and all are welcome to drop in and use their services at any point during their opening times, Monday to Friday, 9am–5pm. If you want to make an appointment please call 020 3447 8663 or email support&information@uclh.nhs.uk

The top floor of the cancer centre has a new garden facility that everyone can use, please access this using the garden lift.

The ground floor café is open from Monday to Friday from 7.30am to 4.30pm.

Will imaging and pharmacy facilities be available at the Cancer Centre?

Yes, X-ray is located in the lower ground floor of the Cancer Centre along with CT, MRI and PET CT scanning facilities. This is better for patients as it puts our diagnostic services ‘under one roof’, meaning that patients will no longer need to go from one site to another for different stages of their treatment.

The pharmacy is located on the ground floor and will be open Monday to Friday from 9am to 5.30pm

Why are non-cancer blood disorders treated in the Cancer Centre?

These disorders are treated in the Haematology Department, alongside various types of blood cancer (leukaemia, lymphoma, myeloma). These different haematological conditions require similar expertise and equipment, so it would not make sense for UCLH to provide two separate departments, one in the Cancer Centre, and one elsewhere. This practice, (treating non-cancer haematological conditions in the Cancer Centre) is found in other major cancer centres across the world, for the same reasons.

How can I be more involved in the way services are organised?

UCLH is a Foundation Trust, we encourage patients and members of the local community to join as a member, please ring the Membership office for more information on 020 7380 9290 or email foundation.trust@uclh.nhs.uk  

How can I get the support of a Macmillan nurse?

In the first instance, please discuss your needs with your clinical team. The Macmillan Support and Information Service, based on the ground and lower ground floors, can also provide advice. Please drop in Monday to Friday, 9am–5pm or, if you want to make an appointment, please call 020 3447 8663 or email support&information@uclh.nhs.uk

 


FAQs about the building



Why have we built a new Cancer Centre?

UCLH is committed to providing the very best cancer care and experience for our patients. 

  • The old facilities at the Rosenheim Building were very outdated and, when busy, could be uncomfortable and cramped. We wanted patients to receive their care in a better environment, which was purpose built for their needs.
  • We wanted to provide the most up to date treatment to cancer patients, and to lead on new developments. Cancer care is now less inpatient based. The new Centre is equipped for us to provide more cancer care on an outpatient and day care basis.
  • There wasn’t a specific ‘home’ for our cancer services at UCLH – we provided care from different parts of the Trust. The Cancer Centre is a focal point for both cancer patients and for the staff who treat them. For patients this means more resources and facilities under one roof, and for staff, new developments and improved ways of working can now be shared and implemented more easily.
  • Cancer is, and will remain for some time, a key priority for the NHS. At UCLH we want to build upon our excellent clinical services, and with our partners in both the local area (North Central London) and within academia (UCL Partners) become a world leader in providing cutting edge cancer care to patients. Our new Cancer Centre will help us to achieve this ambition.

 

To find out more about future developments to support our aim of providing world class cancer care please click here.

 

How was it funded?

In order to make the Cancer Centre special, it has been created on a scale that is not entirely fundable by the NHS. The total cost of the project was £100 million, and over £20 million has been raised from Macmillan Cancer Support, UCLH Charity, Teenage Cancer Trust and many other donors.  This fundraising was co-ordinated by the UCLH Charitable Foundation.

Will cuts in public expenditure affect the Cancer Centre?

No NHS services are being cut to pay for the Cancer Centre. The Centre provides very efficient care, with many patients treated as day cases, rather than having to stay overnight in hospital.

Why is the NHS spending money on art work?

Providing good care isn’t just about treating a patient’s medical needs – it is much more than that. Providing good care means making sure that patients are comfortable in their environment, and art can play a big part in that.

Art plays an important role in ensuring that patients feel less stressed, less anxious and more positive about their visit to the Centre.

The approach to patient care within the UCH Macmillan Cancer Centre is a holistic one and a positive uplifting environment for that care is vital to the ongoing health of our patients.

Evidence shows that art in healthcare environments has a number of positive therapeutic and medical outcomes for patients including reduction of stress, reduction of depression and anxiety, reduced blood pressure, reduced pain intensity and therefore reduced need for medication, and improved mental health.  (Staricoff Research Report 36, 2004)

In Cancer Care: visual art and taped music have been used in a number of studies addressing high anxiety and depression during chemotherapy.  The arts were effective in reducing both anxiety and depression and acted as a potent adjuvant to avert side-effects of the treatment.

Why are you employing a doorman instead of more doctors and nurses?

There are many staff members who contribute to the smooth running of the Cancer Centre, from our cleaners to our consultants. All these staff are focused on supporting the doctors and nurses who deliver care, and freeing up their time to focus completely on patients and their needs. Having a doorman ensures patients and their friends and family are supported from the moment they arrive at the Cancer Centre.

 Quick links

 Cancer Centre address

Huntley Street
London
WC1E 6AG

Telephone

020 3456 7016

 Got a question?

Do you have a question that’s not listed here? 

Please send it to our Cancer Centre project team at: cancer.centre@uclh.nhs.uk. We will respond to your question personally within five working days and add the question and answer to this page, which will be updated regularly.