You can use MyCare on your mobile, tablet or computer to securely view and manage information about your health and care at UCLH. 

With MyCare, you can:

  • View all your appointments and receive reminders. 

  • View your clinic letters and receive test results. 

  • Prepare for appointments by providing information in advance. Your clinician will check the information with you at your next appointment before adding it to your record.

  • Request to update your medical information and contact details. 

  • Join video clinics

  • Share parts of your health record with other healthcare professionals. 

  • Support friends and family with proxy access

  • In some instances, you can use Messages in MyCare to ask non-urgent questions. 

MyCare UCLH – our patient app and online service

Frequently asked questions (FAQs)

How do I log in to MyCare UCLH?

  1. In your web browser, enter and access the login page.
  2. Enter your MyCare username and password, and click Sign In.

Added security through two-step verification

You can add additional security to your MyCare UCLH account by activating two-step verification. This feature allows us to send you a verification code to your email to confirm it is you who are accessing your account. For more information see the leaflet Two-step verification on MyCare.

I’ve forgotten my username/password. What should I do?

Click the link below the login or password field for assistance. You will be prompted to answer some security questions to verify your identity. If you are still having trouble logging in, please email the MyCare UCLH Helpdesk on

My personal information, such as home address or email, is incorrect. What should I do?

As a patient you can update some parts of your health record, such as personal information (e.g. home address and email). If other parts of your record are incorrect, please advise your clinical team and ask them to amend the details.

Can I still be contacted by phone and letter?

Yes, you can still be contacted by phone. However, if you choose to have a MyCare UCLH patient portal account, any correspondence will default to paperless.

When can I see my test results in My Care UCLH?

When it comes to test results, there are two types: the ones that are delivered automatically to MyCare after a set time and the ones that are delivered to MyCare after they have been seen by your clinician. Find out more here: Your test results.

Can I send messages or attachments to the team looking after my care?

Yes, you can view and send messages to your care teams through MyCare UCLH, but do not use it for urgent or emergency medical advice. Please use NHS 111 online or contact 111 for urgent medical advice, or call 999 for medical emergencies.  

See our guide on how to view and send messages with MyCare UCLH.

If I send a message to a team via MyCare UCLH, when can I expect a reply?

This is managed within each department and therefore the response times may vary. Please only message your clinical team if you have a non-urgent medical question or issues regarding your appointment. Also see our guide on how to view and send messages with MyCare. Please note, for urgent medical advice please call 111 and in an emergency please call 999.

Can I use my patient portal account to ask questions regarding the health matters of a family member?

No. Your MyCare UCLH account is linked to your health records and designed for that use. However, please see information about proxy access

You can join most video clinics through MyCare UCLH and a free video call platform called Microsoft Teams. For details, see "Microsoft Teams video clinics".

If you need help with activating MyCare UCLH, or need support with our video clinic system, please email the MyCare Helpdesk at