Please arrive 15 minutes before your appointment time.

Your first appointment will consist of a detailed assessment of your medical condition, a physical examination and individual treatment planning. This will last between 30 and 60 minutes.

Follow-up appointments, last between 20 and 60 minutes.

Cancellation of appointment

If you cannot attend your appointment, please give at least 24 hours notice. Let us know as soon as possible. This will allow us to offer the appointment to another patient and help avoid wasting resources.

24 hour cancellation line: 020 3448 2000

DNA (Did Not Attend) is recorded for patients who fail to give us 24 hours notice and do not attend.  If you fail to attend your appointment, Wwe may discharge you and require another GP letter before a further appointment can be offered.

Patient details

It is very important that the hospital has up to date patient information. Please let patient services team know if you change address, phone number or GP. Or inform the receptionist when you attend your appointment.

Patient services team

You can contact our patient services team on:
Telephone: 020 3448 2000
Fax: 020 3448 2004
Email:   (not for referrals)