Is my information safe and secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through the use of personal usernames and passwords. The patient portal MyCare UCLH cannot be accessed without supplying a personal username and password; each person should safeguard their password and keep it private.

The patient portal is fully compliant with UK laws about your privacy.

We aim to protect the privacy and security of your information. While logged into MyCare UCLH, if your device remains idle for 15 minutes or more, you will be automatically logged out.

Added security through two-step verification

From 23 November 2021, you can add additional security to your MyCare UCLH account by activating two-step verification. This feature allows us to send you a verification code to your email to confirm it is you who are accessing your account. For more information see the leaflet "Two-step verification on myUCLH".

Can I access my GP records through the patient portal?

No, the patient portal will allow patients to access their medical records held by UCLH, not those held by their GP.

Can my GP access my medical records at UCLH via MyCare UCLH?

You can give your GP access to a limited view of your patient record through With the new electronic health record system, all GPs will receive clinic outcome and discharge letters electronically. This means your GP will have an up-to-date view of your care very quickly after each visit.

Can I delete my MyCare UCLH account?

You can deactivate or request to have your patient portal account deactivated at any time. This action will not delete any of your medical records held on the electronic health record system.