Referring to services at UCLH
GP referrals update during Covid-19
Continue to refer via the NHS e-referral service: if no slots are available then refer using 'Defer to Provider'. Please be aware some services will be changing to a Referral Assessment Service, where the referral will be triaged before booking. The patient booking team will then contact the patient with an appointment.
Please also continue to use the Advice and Guidance function of the e-referral service.
On the home page of the UCLH website there is a link to COVID-19 (Coronavirus): Information for patients and visitors, which contains service updates.
Referral contact: firstname.lastname@example.org
We aim to make it as easy as possible for those referring to services at UCLH. In line with national Department of Health priorities, we ask all those referring from primary care to any of our hospitals to use NHS e-referrals wherever possible.
Other useful links:
Before referring patients to UCLH, please see our guide to referral.
Return to a walk-in service for UCLH X-ray GP Direct Access
As of Tuesday 1 February 2022, the X-ray GP Direct Access service for patients will return to a fully walk-in service. Due to the current Covid-19 situation, this will be reviewed every two weeks.
Request forms should be given to the patient to bring with them when they attend for their X-ray. The form must be signed with a wet signature, or state the GPs name and GMC number. Request forms continue to have a three month expiration date.
Opening times for X-ray, Lower Ground Floor, UCH, 235 Euston Road for GP patients are as follows:
- Monday to Friday, 8:30am-5:30pm
- Less busy times for patients are Tuesdays and Thursdays, 8:30am-5:30pm
Please inform your patients they may now attend for their X-ray without the need for an appointment, but be aware they may have to wait to be seen upon their arrival if the department is busy.
For those patients for whom a referral has already been received, a staff member will attempt to contact the patient and inform them to walk in for their X-ray. If a patient cannot be contacted, a letter will be sent to their address.
For general enquiries, please contact the UCH radiology team via ucl-tr.UCHRadiology@nhs.net
For clinical enquiries, please contact the UCLH imaging secretaries via email@example.com
The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer them a range of suitable alternative providers if this is not possible.
This right is a legal entitlement protected by law, and applies to the NHS in England. The maximum waiting times are described in the Handbook to the NHS Constitution.
To help us achieve this, if you are a general practitioner or dentist:
- Use the NHS e-referrals service (formerly choose and book).
- Outline to your patient that the time from referral by you to their treatment will be no more than 18 weeks. Ideally, your patient should be prepared to attend outpatient appointments, diagnostic tests and admission to hospital for treatment within this time.
- If your patient is going away for two or more weeks consider referring them on their return, if their condition is not urgent.
- Patients that make themselves unavailable within the timeframes or do not attend their appointments will be discharged back to your care.
- Please make your patient aware that if they miss their appointment they will be discharged back to your care.