National Hospital for Neurology and Neurosurgery at Cleveland Street

Patient transport

To book transport please contact The patient transport service

If you need assistance to plan or make a journey the National Rail Enquiries website provides information on the support available.

The page provides a summary of the services available including a list of train companies and their access information.

It is recommended that you book help 24 hours before you travel. This enables staff to give you as much information as possible before your travel; make alternative arrangements for you if the station is not step free or not staffed at the time you wish to travel; and ensure that there are enough staff for all the assistance requests at a station.

Reclaiming transport fares

If you are in receipt of benefits you may be entitled to reclaim transport fares when visiting the hospital for an inpatient or outpatient appointment. Please ask the clinic staff for an attendance form and take this to the appropriate hospital's Cashiers Office. Reimbursement can be made at the time of your visit if you can produce your benefit book.

• Help with hospital travel costs

If you are driving to UCLH please be aware that most of our hospitals are within the congestion charge and the ultra low emissions zones. Find out more on the TFL website:

• congestion charge 
• ultra low emission zone. 

For information on reclaiming the Congestion Charge click here.

For information on reclaiming the ULEZ charge click here.

Access

Access to the PMC is via the main entrance on 25 Cleveland Street.

A drop off point is situated directly outside the entrance to the PMC and is adjoined on both sides by zig zag.

Parking

The PMC is situated on the boundary of Westminster and Camden Councils and parking restrictions vary between the two councils. For further information on parking restrictions please consult Camden or Westminster websites.

There are a number of fee paying car parks in the area. Please click here for more details.

There are three disabled parking bays located near to the Pain Management Centre. Please click here for a map of where these are.

Additionally, there are two dedicated UCLH disabled car parking spaces in the underground car park at 25 Cleveland Street, which can be accessed from Cleveland Street, see attached map. Dispensation notices are issued to UCLH patients with valid Blue Badges who are attending PMC appointments. They will not be issued to relatives, family or friends including Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.

To book a disabled car parking space you must book in advance, they cannot be issued on the day.

To book a disabled car parking space, please contact:

• Email uclh.enquiry.pmcparking@nhs.net

or

• Telephone: 020 3448 4776 or 3448 3065 or 3448 3066 or 3448 4552

When you call you will need to provide the following details:

• First name and surname of patient
• Contact email address
• Telephone number
• Address if requesting dispensation notice to be posted
• Appointment date and time

Blue badge details:

• Number
• Expiry date
• Issued by
• Vehicle registration number

Please also tell them how you would like the dispensation notice to be sent:

email or posted. If posted, you will need to allow 5 working days for it to arrive with you so that you can have it in time for your appointment.

If you are granted a dispensation notice, you will be allocated up to a maximum of 5 hours parking.

A copy of the approved dispensation notice will be given to the building's concierge.

When you arrive to use the space

When you are driving to the pain management centre please call the department approximately 5 minutes before your estimated arrival time. A staff member or volunteer will come to meet you and assist you to your parking space and then to your clinic appointment.

Please drive up Cleveland Street, from Mortimer Street or Newman Street, and look for the car park entrance on the left, which is approx. 50 yards along the street.

You will see full length closed brown doors with a barrier in front of it, please do not drive past this point but wait for a member of the pain management team to escort you to your parking space.

If you have any queries or experience any difficulties with this process, please contact:

• Email uclh.enquiry.pmcparking@nhs.net

Or

• Telephone: 020 3448 4776 or 3448 3065 or 3448 3066 or 3448 4552

Websites

• Parkopedia car parking search
  http://en.parkopedia.co.uk/
• Transport for LondonReclaiming hte ULEZ
  https://tfl.gov.uk
• National Rail Enquiries
  http://www.nationalrail.co.uk/

National Rail Enquiries: 08457 48 49 50
London Travel Information: 020 7222 1234

Patient information leaflets

• The patient transport service
• Help with hospital travel costs
• Reclaiming the Congestion Charge
• Reclaiming the ULEZ