Our performance

ICON18wks.pngHospitals in England are expected to admit and treat patients (where clinically necessary) within 18 weeks from the date they receive a referral for treatment. The figure shown represents UCLH’s performance against the national target, i.e. the percentage of patients currently waiting less than 18 weeks in the time period shown. The target figure is: 92%

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ICONaewaiting.pngThis is the percentage of patients who have received emergency treatment and who have been admitted or discharged from the department within 4 hours of arrival in A&E.
The target figure is: 95%

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CONSc2w.pngAll patients referred to us urgently where their GP suspects there may be a risk of cancer should be seen in outpatients within 14 days of the receipt of the referral. The target figure is: 93%

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CONS62d.pngAll patients diagnosed with cancer should start their recommended treatment (which may include chemotherapy, radiotherapy and surgery) within 62 days from first being referred to UCLH.  The target figure is: 85%

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CONS31d.pngAll patients diagnosed with cancer should start their recommended treatment (which may include chemotherapy, radiotherapy and surgery) within 31 days from first being referred to UCLH. The target figure for 2016/17: 85%

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ICONcdiff.pngLike all other healthcare organisations, one of our key priorities is to prevent patients from getting an infection whilst they are in our care.  Clostridium difficile is a bacteria that can cause diarrhoea in some circumstances. It is commonly abbreviated as "c.diff."

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ICONmrsa.pngLike all other healthcare organisations, one of our key priorities is to prevent patients from getting an infection whilst they are in our care. MRSA is a common name for the bacterium Methicillin-resistant Staphylococcus aureus. 

Our aim is to have no more than six MRSA infections in any quarter.

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ICONps.pngWe are committed to improving patient safety by reducing and eventually eliminating all Hospital Acquired Pressure Ulcers. The level of severity (where 1=least severe and 4=most severe) of the categories increases with the number. All pressure ulcers can cause pain and distress for patients and the more serious ones can cause major disability or even death, which makes this priority extremely important.

Our aim is to have no more than 44 pressure ulcers in any quarter.

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ICONpaceclean.pngThe Patient led Assessment of the Care Environment (PLACE) assesses standards of cleanliness, food, privacy, dignity and wellbeing, condition, appearance and maintenance and whether the environment is dementia friendly in hospitals and inpatient units with 10 or more beds. PLACE is undertaken every year across hospitals/relevant units in England.

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ICONFFTae.pngThe Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are asked ‘How likely are you to recommend our A&E department to friends and family if they needed similar care or treatment?’ and are given 6 options to choose from, ranging from 'extremely likely' to 'extremely unlikely' and 'Don't know'.

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ICONFFTinpatient.pngThe Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are asked ‘How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?’ and are given 6 options to choose from, ranging from 'extremely likely' to 'extremely unlikely' and 'Don't know'.

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ICONFFTmaternity.pngThe Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are asked ‘How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?’ and are given 6 options to choose from, ranging from 'extremely likely' to 'extremely unlikely' and 'Don't know'.

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ICONFFTopd.pngThe Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are asked ‘How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?’ and are given 6 options to choose from, ranging from 'extremely likely' to 'extremely unlikely' and 'Don't know'.

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ICONfftstaff.pngThe Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive.  Every quarter staff are asked how likely they would be to recommend it as a place to receive care/treatment.

Two scores are shown for each question  – the percentage of staff who are extremely likely or unlikely to recommend the organisation as a place to receive treatment.

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ICONfftstaff.pngThe Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive.  Every quarter staff are asked how likely they would be to recommend their organisation to friends and family as a place to work.

Two scores are shown – the percentage of staff who are extremely likely or likely to recommend the organisation as a place to work or as a place to receive treatment and the percentage of staff who are extremely unlikely or unlikely to recommend the organisation as a place to work.

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