Publish date: 11 July 2024

The number of NHS funded sensors that you can receive in every shipment, is based on each sensor lasting the full number of days as advertised. We are often contacted to request early delivery of sensors because:

  • families are travelling on holiday
  • or that the sensors have all been used, and it is several weeks before the next delivery. It is crucial to report any issues with sensors/ failed sensors/ sensors that have fallen out, so you do not find yourself short of supplies before the next delivery.

We have contacted the companies for clarity and information is listed below:

Dexcom

Early shipment:

Dexcom will allow you to bring your order forward by 10 days without hospital approval.

Until the end of August, we have agreed that any shipment can be brought forward without hospital approval. Your next scheduled delivery will remain at the same date. You will not receive any more sensors over the year, if you have an early shipment (and the next shipment will remain as originally planned).

Reporting failed/faulty sensors:

This needs to be done via Technical Support either of two ways:

  1. Complete the online support request at any time – you will need the date that the sensor was inserted, the date it stopped working, the serial number and the transmitter number (if using Dexcom G6).
  2. Call 0800 031 5763 during the following times: Monday - Friday 07:00 - 18:00, Saturday & Sunday, 08:00 - 16:30

 

Freestyle Libre 2

Early shipment:

Contact your community pharmacist in the first instance to see whether extra sensors can be dispensed on your repeat prescription.

If the pharmacy cannot authorise this, you will need to contact your GP to request another repeat prescription.

Reporting failed/faulty sensors:

Visit www.freestylelibre.co.uk, click the “Support” option followed by “Contact Us”. The sensor support form, live chat and customer careline number are all available.

 

Medtronic

Early shipment:

Please contact us, so we can discuss with Medtronic updating your account.

Reporting failed/faulty sensors:

Report immediately via the Medtronic helpline at 01923 205167