Staff survey 

More than 43 per cent of the UCLH workforce – over 4,000 of us – completed the 2020 NHS Survey. The results provide a snapshot of what we think about our working lives. The good news is that despite the challenges faced during 2020 for all NHS organisations, UCLH is still a place that the majority of us would recommend as a place to be treated or to work.

A vote of confidence in UCLH

88 per cent of staff would be happy for their friends or family to be treated at UCLH. 79 per cent would recommend UCLH as a place to work (67 per cent against acute trusts nationally).

High-quality care

85 per cent are satisfied with the quality of care given to patients at UCLH, above the national acute trusts average of 82 per cent. 91 per cent feel their role makes a difference to patients (90 per cent nationally) and 89 per cent agree that care of patients is UCLH’s top priority (79 per cent against acute trust nationally).

Staff engagement

75 per cent of staff feel able to contribute towards improvements at work.

Raising concerns

73 per cent feel confident and secure about raising concerns at UCLH about unsafe clinical practice (up from 70 per cent in 2018).

You can raise any concerns with your line manager, or phone the UCLH Employee Relations team (020 3447 9191), the Workforce Director (020 3447 9569), the Guardian Service (0333 0015 123) or the NHS Whistleblowing Helpline (0800 724 725).

Bullying and harassment

22 per cent said they had experienced harassment, bullying or abuse from staff in the past year, down from 25 per cent in 2019.


44 per cent of staff said they had suffered work-related stress over the past year (against 44 per cent of acute trusts nationally).

Let's talk

53 per cent of staff reported good communication between senior management and staff, compared to 43 per cent on average, against acute trusts nationally.

Areas for improvement
  • Bullying and harassment
  • Equal opportunities for career progression or promotion
  • Discrimination at work
  • Working extra hours
  • Work-related stress.


Working hours

62 per cent of staff said they work extra hours, paid and/or unpaid (against 55 per cent nationally).

2020 Survey

The results of the 2021 UCLH staff survey will be published in early 2022.