We are sorry for the disruption that COVID-19 has caused to our pain management services and appreciate that this will cause distress. The main disruption is that our waiting times have increased. The Management team at the Centre are reviewing this on a regular basis and doing all we can to reduce these waiting times.

We know there has been some confusion about whether you can have an appointment in-person (face-to-face) at our centre, or using video call, or phone call. We are able to offer all these options but we still recommend caution coming into our centre if not absolutely necessary. You can ask your health care professional, or admin support team, about the options we have so that we can offer the best appointment type for you.

At the Pain Management Centre, we know that living with pain is difficult at the best of times, and that the uncertainty and worry can make pain more difficult to manage for many. You might find the following links and resources helpful:

Guidance for those who are extremely vulnerable:

Public Health England released guidance for people previously considered clinically extremely vulnerable from COVID-19 and you can read their guidance online BY clicking the link.

Mental Health Support:

The current situation is distressing for patients and staff alike. We would like to provide you with some additional resources, which may be helpful:

If you are a local resident to UCLH, you can access digital or phone support within Psychological Therapies Services (iCope):

  • Camden 020 3317 6670
  • Islington 020 3317 7252

If you need crisis support, you may find it helpful to contact:

Thank you for your patience during these difficult times. If you are currently having treatment at the Pain Management Centre and have an urgent query, you can email the Pain Management clinic (uclh.pain.query@nhs.net) in the first instance, putting your hospital number in the subject heading, and we will try to reply to you as soon as we are able. Please bear in mind this is not an emergency contact email address and we cannot guarantee we will be able to reply quickly.

Please note we are unable to respond to queries from anyone who is not currently a patient at the Pain Management centre.

Once again, we thank you for your patience and understanding at this difficult time.

The Professional Leads Management Team on behalf of the Pain Management Centre.

Most pain is short term or ‘acute’ and a result of injury or illness. At UCLH our specialist acute pain teams can help your medical team optimise pain relief.
Pain which is more persistent (or otherwise known as ‘chronic pain’) is usually managed as an outpatient. The expertise for managing chronic pain is located at the National Hospital for Neurology and Neurosurgery (NHNN) in the pain management centre.

UCLH Pain Management Centre is a nationally recognized centre of excellence for people with longstanding pain. We have a multi professional service made up of doctors, nurses, physiotherapists and psychologists. We provide help to minimise pain where possible and maximise quality of life.

We provide groundbreaking pain management programmes alongside the latest interventions including systemic drug treatment, intravenous drug infusions, peripheral and central nerve blocks, radio frequency lesioning and spinal implants. We also provide information and access to TENS machines and acupuncture. We use a multidisciplinary integrated approach to help people get back to activities they used to enjoy and to live as full lives as possible despite pain. 

Patient contact

Service management

  • Jacob Gartside


Pain Management Centre at NHNN
National Hospital for Neurology and Neurosurgery at Cleveland Street
25 Cleveland Street

Other referral information

GP Referrals

All GP referrals to our service must be made via the e-Referrals System. Please be aware that we are no longer accepting paper referrals from GP practices. We can be found on e-RS in searching by postcode, W1T 4AJ, and Speciality, Pain Management. If the referral is accepted the patient will be placed on the appropriate waiting list. If the referral is not accepted the referrer, GP, and patient will be notified.

Hospital Referrals

We are accepting paper referrals to our service from NHS Hospitals. These can either be emailed to uclh.referrals.nhnnappointments@nhs.net or posted to The Pain Management Centre, 25 Cleveland Street, London, W1T 4AJ.

The Pain Management Centre (PMC) provides care for patients in the local London area and is an NHS England Specialised Pain Management Centre. In line with British Pain Society guidance, patients who do not live locally should see their local pain service before being referred to us. This is to enable partnership working close to the patient’s home. Referrals are likely to be rejected if local services have not been accessed and/or community pain management plans not instituted.

How to find a local pain clinic: http://www.nationalpainaudit.org/findclinic

For most efficient service we now accept electronic referrals. If the referral is accepted the patient will be placed on the appropriate waiting list. If the referral is not accepted the referrer, GP and patient will be notified.

Facial pain referrals should be directed in the first instance to the facial pain clinic at the Royal National ENT and Eastman Dental Hospitals.

Headache referrals should be directed in the first instance to the headache service at the National Hospital for Neurology and Neurosurgery.


Referral address

The Pain Management Centre
National Hospital for Neurology and Neurosurgery at Cleveland Street
25 Cleveland Street
London W1T 4AJ.

Our specialist areas of pain expertise include:

  • Complex spinal pain
  • Abdominal and pelvic pain
  • Complex regional pain syndrome (CRPS)
  • Joint Hypermobility Syndrome
  • Facial pain
  • Pain associated with neurological conditions
  • Pain following cancer
  • Pain associated with sickle cell disease
  • Headache

We are proud to have been recognised as a specialised centre for pain management, one of only several in the UK.