UCLH vision and  4 values, kindness, safety, improvement, teamwork.

UCLH strategic and annual objectives 2022/23

  • Continue to reduce avoidable harm through safety and effectiveness priorities.
  • Improve patient experience, in particular, personalising care plans and refining how we communicate with patients and their families, carers, and visitors
  • Take significant steps towards treating patients within agreed waiting times standards, taking into account clinical need
  • Identify where we contribute to health inequalities and act to reduce them at UCLH and in our integrated care system

  • Deliver our early and later phase clinical trial programmes, building on our Biomedical Research Centre plans 
  • Develop our digital health research capability and partnerships as a key part of the “Research Hospital”.
  • Develop research opportunities for clinical staff across UCLH and encourage patient participation.

  • Use our Electronic Health Record and other systems to transform how we deliver care at UCLH and with partners in North Central London. 
  • Maximise the use of our bed, theatre and outpatient capacity to treat as many patients as we can
  • As host of the cancer alliance, define and deliver the best approach for cancer recovery across North Central London. 
  • Work with stakeholders to agree the best solution for Mount Vernon Cancer Centre.

  • Show care for all our staff by being a diverse and inclusive employer, including improving the experience of our black, Asian and minority ethnic staff.  
  • Implement our plans for organisational development at UCLH 
  • Provide a comprehensive education, training and development offer which enables UCLH staff and their teams to achieve their full potential
  • Support our staff to recover from the pandemic through a focus on their well-being
  • Make UCLH a great place to work by encouraging better working relationships, reducing bullying, offering flexible working and ensuring staff  safety

  • Play a lead role in the North Central London integrated care system to provide efficient care across local and specialist pathways 
  • Achieve financial plan with a focus on controlling expenditure, improving productivity, increasing non-NHS income and securing funding for elective recovery
  • Deliver our services sustainably by delivering on our Green Plan, including reduction of our carbon footprint. 

Jon Snow


Jon Snow, Channel 4 News anchorman, visited University College Hospital after being knocked off his bike late one evening.

He entered A&E during a busy period with a bruised chest but says: “The moment the admissions team learned that I had been thrown from my bike I was prioritised and seen by a doctor within about five minutes. I genuinely think I wasn't recognised and prioritised because people recognised me. “The doctor who tended me was brilliant, and she worked with a team that had clearly been together for sometime - they worked like clockwork but with great humanity too.

“Eventually, after four hours they were prepared to let me go and I didn’t mind that it was 2am. I was delighted to be going home and grateful for the world beating medical assistance I had received.”

Angela Rippon


TV broadcaster and presenter Angela Rippon is supporting a Royal College of Nursing campaign to improve hospital care for people with dementia. She said kindness and caring were ‘vital values’ when it came to treating patients with the condition. Angela, whose mother had dementia, said: “I would ask staff to just be friendly and employ a bit of humanity with everybody – not just people with dementia. Be kind and caring and never forget the carers. The carer and the person with dementia come as a combined unit and the carer might also be under terrible stress. Some doctors totally ignore them and do so at their peril because then you can end up with two patients. Never ever underestimate the value of the carer or the fact that they need to be treated with as much kindness and compassion as the patient.”

Ben Fogle


Ben Fogle, globetrotting broadcaster, underwent treatment at the University College Hospital infectious diseases unit and Hospital for Tropical Diseases.
He said: "The care I received was extraordinary. It was the enthusiasm and kindness of the staff that got me through the treatment. They were a great team!”