It is very important you are able to attend your appointment. If you need to change or cancel your appointment for any reason please ring the department number shown in your appointment letter as soon as possible.

If you need to change or cancel your appointment at one of our hospitals please use our online forms.


If you miss your appointment and don’t tell us, you may need to go back to your GP. One week before your appointment, you may receive an appointment reminder by phone or text. 

You should allow at least two to three hours for your appointment; longer if you are also coming for tests.

UCLH has several different hospital sites. Please make sure you know which one you are going to.  Look at your appointment letter carefully.

We recommend you use public transport to get here if possible. Car parking on the streets around the hospitals is hard to find and expensive. University College Hospital is just outside the boundary of the London Congestion Charge zone, but all our other hospital sites are inside the zone. The Congestion Charge zone operates Monday to Friday, 07:00 - 18:00. 

Travel guidance including local tube, train and bus stops, parking and disabled parking information is available on each of our hospital pages.

Hospital transport

If you need to come to hospital by ambulance then you need to contact our transport assessment team on 020 3456 7010 Monday to Friday, 9:00 - 17:00 to undergo an assessment in line with the Department of Health criteria. Hospital transport is arranged in advance so please contact the assessment team as soon as you become aware of your appointment.

  • Your appointment letter
  • Any medicines you are taking (prescribed, over-the-counter or herbal) 
  • Money for prescriptions or proof that you do not have to pay
  • A list of questions to ask
  • Your GP’s name, address and phone number
  • Any specimen(s) you were asked to bring
  • Any mobility or hearing aids, and spectacles
  • Travel tickets if eligible for benefits
  • Blue Badge for dispensation

Telephone interpreters are available if you speak little or no English. If you need a face-to-face interpreter, please let us know at least seven days in advance by phoning the number on your appointment letter.  

Find out more about our interpreting service.

The Patient Advice and Liaison Service (PALS) is a patient-friendly, easy-to-access service designed to provide a personal contact point to assist patients, relatives and carers. If you have a problem that you have not been able to sort out we can help you to resolve it.