During a telephone or video clinic, your doctor will discuss any changes to your prescription and will tell you how to get hold of your medicines and which pharmacy to contact.

After your telephone or video clinic, you will need to contact the relevant pharmacy as discussed with your doctor to confirm your prescription and arrange for your medicines to be collected or delivered. As this is a new way of working for us, please bear with our teams as we streamline the process.

Visit our pharmacy and medicines management pages for more information.